Italy: templates and forms
130 forms available to fill out or download. · Showing 1–24
Delivery reminder and termination for goods not delivered (Italy)
For a consumer in Italy who paid for an online order, or for goods to be delivered home, and has not received them by the promised date or, failing one, within 30 days: you invite the seller to deliver by a new, appropriate deadline and announce that otherwise you will terminate the contract and ask for everything paid back (Article 61 of the Italian Consumer Code). The risk of loss in transit stays with the seller until delivery (Article 63). Send this Italian letter by registered post with proof of receipt or by PEC to the seller’s certified address.
Demand to the employer to pay missing pension contributions (Italy)
An Italian letter, in Italian, from a current or former employee to an employer who does not appear to have paid INPS contributions for some periods: it gives the periods missing from the contributions statement, asks for the position to be put right within a deadline with proof of payment, and announces a report to INPS and the labour inspectorate. The statement can be checked free online on the INPS website or at a patronato (free help office). Send it by PEC to the company’s certified address or by registered post with proof of receipt.
Request for a certificate of school enrolment and attendance (Italy)
An Italian request, in Italian, from a parent or an adult student to the school office for a certificate of enrolment or attendance for private use: an employer, a bank, a sports body, a foreign authority. Many schools issue certificates through the electronic register; with public offices, and now with private parties too, a self-declaration is enough. It has the space for the 16 € revenue stamp (sold at tobacconists; @e.bollo online), which is not applied where the use is exempt. Hand it in at the school office or send it by PEC.
Access to the civil invalidity assessment file (Italy)
An Italian request, in Italian, for access to documents (articles 22 ff. of Italian law 241/1990) sent to INPS or the local health authority to see or copy the civil invalidity, handicap or disability assessment (verbale) and the medical file of the procedure: for the person concerned, a parent or guardian, a delegate or an heir. The verbale can also be downloaded free from INPS’s online services. No stamp duty is due to view the file or for plain copies; certified copies need a 16 € stamp unless an exemption applies. Send it by PEC or by hand. Sold blank and filled in by hand.
Cancelling a gym membership or another subscription (Italy)
For anyone in Italy who wants to end a subscription – gym, swimming pool, magazine, online service – or stop it renewing: the letter gives notice at expiry, withdraws on the contract’s terms or, if a documented illness or injury prevents you from using the service, asks for termination because performance has become impossible (Articles 1463 and 1464 of the Italian Civil Code). Italy has no specific law on gyms: the contract and the Italian Consumer Code’s rules on unfair terms decide. Many providers state in the contract how to cancel. Send this Italian letter by PEC to the company’s certified address or by registered post with proof of receipt.
Parent’s declaration for returning to school after illness (Italy)
An Italian declaration, in Italian, by a parent or guardian for the school that the pupil was absent for health reasons between the dates given and that the parent followed the paediatrician’s or family doctor’s advice. It is for regions or schools that ask for it instead of a medical certificate, which most Italian regions have abolished. Many schools have their own form or a function in the electronic register, free of charge. It holds health data, so it is sold blank and filled in by hand.
Payment reminder for an overdue invoice (Italy)
For a business or professional wanting to remind a client of an overdue invoice before a formal demand: a polite letter in Italian with the invoice number, date and amount, the due date, a request to pay within a few days with the IBAN, and a reminder that between businesses late-payment interest runs anyway from the day after the due date (Legislative Decree 231/2002). If payment is already on its way, it asks the client to disregard it. Sent by e-mail or PEC; if it fails, a formal demand follows.
Owner’s declaration for a guest’s change of residence (Italy)
An Italian sworn self-declaration, in Italian (art. 47 of Presidential Decree 445/2000), by the owner, co-owner, usufructuary or tenant who lets someone register their residence at the home without a contract in that person’s name: it states the basis of occupation (hosting, a loan for use, living together) and the people. The registry office needs it for the title of occupation (art. 5 of decree-law 47/2014). Many municipalities have their own form, attached to the residence declaration, which is free and can also be made online on ANPR. No stamp duty is due (art. 37). Signed with a copy of an identity document.
Request for general civic access (Italian FOIA) (Italy)
An Italian request, in Italian, that anyone can make without giving reasons, for data and documents held by a public body (art. 5(2) of legislative decree 33/2013, Italy’s freedom of information act), within the limits of art. 5-bis. The body answers within 30 days; a refusal can be reviewed by its transparency officer. Release is free apart from the cost of copies on paper or media: no revenue stamp. Many bodies have a free form in their ‘Amministrazione trasparente’ section. Send it by PEC or e-mail.
Claim for compensation for a cancelled or delayed flight or denied boarding (Italy)
For a passenger whose flight was cancelled with less than 14 days’ notice, arrived three hours or more late, or who was denied boarding: you ask the airline that operated the flight for 250, 400 or 600 € per person, depending on distance (EU Regulation 261/2004), unless there were extraordinary circumstances. It covers flights leaving an EU airport and flights into the EU on a European airline. Many airlines offer a free online form; with no answer within six weeks, a complaint to Italy’s civil aviation authority ENAC is free and online. This Italian letter goes by registered post with proof of receipt, or by PEC if the airline has a certified address.
Revocation of a SEPA direct debit, formerly RID (Italy)
Many banks let you revoke a direct debit free of charge in online banking or at the branch. This document, in Italian under Italian law, is for doing it in writing, with proof: it holds two letters to send on the same day, one to the creditor revoking the SEPA mandate and one to your bank asking it to stop executing that creditor's debits (legislative decree no. 11/2010). Revocation does not cancel sums owed: the letter asks how to pay them another way.
Two-year limitation defence on an electricity, gas or water bill (Italy)
For a household, micro-business or professional customer in Italy who receives an electricity, gas or water bill for consumption more than two years old, often a balancing bill. Many suppliers have a free form for raising limitation; this letter, in Italian under Italian law, does the same in writing: it identifies the bill and the amount, raises the two-year limitation (law no. 205/2017), asks for a corrected bill and announces payment of the part not time-barred. Send it by registered post or by PEC.
Handing in a learning-disorder diagnosis and requesting a personalised learning plan (Italy)
An Italian letter, in Italian, from a parent or guardian to the head teacher handing in the diagnosis of a specific learning disorder (dyslexia, dysorthography, dysgraphia, dyscalculia) and asking for a personalised learning plan (PDP) with compensatory tools and dispensatory measures (Italian law 170/2010), and to take part in drafting it. Many schools have their own free form. Hand it in at the school office against a registration number or send it by PEC. It holds health data, so it is sold blank and filled in by hand.
Written complaint to a bank (Italy)
A complaint to the bank costs nothing, and many banks have an online form or a PEC address for their complaints office. This letter, in Italian under Italian law, is for writing it yourself: it describes the problem – an undue charge, an unexpected cost, a service not provided – states what you ask for and, if needed, copies of documents (article 119(4) of the Italian Consolidated Banking Act). It is the step that opens a claim to the Arbitro Bancario Finanziario, filed online for a €20 fee. Send it by registered post or by PEC.
Notice of sick leave to the employer (Italy)
An Italian letter, in Italian, from an employee telling the employer of an absence for illness: the start date, the end of the doctor’s prognosis, the protocol number (PUC) of the electronic certificate the doctor sent to INPS, and the address where the employee can be reached for the medical check. It is for cases where the collective agreement or the company asks for written notice and offers no portal of its own. Send it by PEC to the company’s certified address, by registered post with proof of receipt, or by hand. It holds health data, so it is sold blank and filled in by hand.
Saldo e stralcio settlement offer to a creditor (Italy)
For anyone in Italy with a debt to a private person, a business, a finance company or a debt-collection agency who wants to propose closing it by paying a smaller sum, at once or in instalments. The letter, in Italian under Italian law, states the debt claimed, the amount offered, how it will be paid and how long the offer stands, and says payment will follow only written acceptance. It is not for tax bills from the Agenzia delle Entrate-Riscossione. Send it by registered post or by PEC.
Receipt in full and final settlement – quietanza liberatoria (Italy)
For a creditor in Italy who receives payment of a debt – a loan repaid, a saldo e stralcio, the last instalment of a plan – and must issue a receipt, as article 1199 of the Italian Civil Code requires. The document, in Italian under Italian law, names the parties with their codice fiscale and states the amount, date and method of payment, the original debt and whether payment is in full or on account. The creditor signs it. Above €77.47 a €2 revenue stamp (marca da bollo), bought at a tobacconist's, must be affixed.
Complaint to the patient relations office of an Italian health authority (Italy)
An Italian written complaint, in Italian, to the public relations office (URP) of a local health authority (ASL), a hospital trust or an accredited facility, about a poor service or conduct in care: the patient or a relative gives the ward, the date and the facts and asks for checks and a written answer within the time set by the authority’s service charter. Many authorities have their own free complaint form. Send it by PEC, registered post with proof of receipt, or by hand. It holds health data, so it is sold blank and filled in by hand.
Self-declaration of residence and family status (Italy)
An Italian self-declaration in lieu of certificates, in Italian (art. 46 of Presidential Decree 445/2000), covering residence, citizenship, civil status and the members of the registered household on one sheet, for public bodies and for private parties, which must accept it since 2020. The registry certificate can also be downloaded free from ANPR, and municipalities publish free self-declaration forms. No stamp duty is due (art. 37). Sign it in front of the official or hand it in with a copy of an identity document.
Complaint to an insurance company (Italy)
For a policyholder, insured person or injured party in Italy who disputes with an insurer a claim left unpaid or paid in part, a delay, a wrong premium or an agent’s conduct: the written complaint to the insurer’s complaints office is the first, free step. If within 45 days there is no answer or it does not satisfy, since 15 January 2026 you can turn to IVASS’s Arbitro Assicurativo, online, for a 20 € fee refunded if you win. Insurers also offer a complaint form on their websites. Send this Italian letter by PEC to the insurer’s certified address or by registered post with proof of receipt.
Complaint to a phone, internet or pay-TV operator (Italy)
For anyone in Italy with a landline, mobile, internet or pay-TV contract who disputes a bill, a charge never asked for, a fault, a slow line or a botched switch to another operator: the written complaint to the operator is the first step, and the operator must answer within 45 days. If the answer does not satisfy you, conciliation on AGCOM’s ConciliaWeb platform, through your region’s CORECOM, is free, online and compulsory before going to court. Send this Italian letter by PEC to the operator’s certified address or by registered post with proof of receipt; the complaints channel in the service charter also counts.
Mutual non-disclosure agreement (NDA) (Italy)
For two businesses or professionals in Italy exchanging confidential information before working together, selling or investing: an Italian mutual NDA setting out the purpose of the exchange, what is and is not confidential, permitted use, the staff and advisers allowed to see it, return of the information, how long it lasts after the talks and a penalty with its specific approval (arts. 1341–1342 of the Italian Civil Code). It refers to the protection of trade secrets (arts. 98–99 of the Italian Industrial Property Code). Signed in two copies or digitally.
Price reduction or termination for a defect not repaired (Italy)
For a consumer in Italy who has already asked the seller to repair or replace a faulty product, without result: you ask for a proportionate price reduction, or declare the contract terminated and ask for the whole price back (Articles 135-bis and 135-quater of the Italian Consumer Code). It applies if the seller refuses or does not act within a reasonable time, if the defect comes back or if it is serious. Italian consumer associations also offer free models. Send this Italian letter by registered post with proof of receipt or by PEC to the seller’s certified address.
Loan agreement between private individuals (Italy)
For lending money to a relative or friend in Italy and keeping written proof of it. The agreement, in Italian under Italian law, names both parties with their codice fiscale and sets the amount in figures and words, payment by bank transfer, whether the loan is interest-free or its interest rate, repayment in one sum or by monthly instalments, early repayment and what follows a late payment (articles 1813 ff. of the Italian Civil Code). Print two copies, both signed by both parties.
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