Complaint to the public relations office of an Italian public body (Italy)
Published byDocMuse
This document is in Italian
The PDF you download is in Italian — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
An Italian written complaint, in Italian, to the public relations office (URP) of a municipality, a region, INPS, the Revenue Agency or another public body, about a poor service, a delay, improper conduct or a stalled case: it sets out the facts and asks for checks and a written answer within the time in the service charter. Many bodies have a free complaint form or online service. Send it by PEC, e-mail or registered post with proof of receipt. A complaint does not stop the time limits for challenging a decision.
- Made for use in Italy
- Last updated October 14, 2026
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Your answers appear in place as you type. The full wording is in the PDF you download.
When to use this document
- You have waited months for the town hall in Italy to answer your application.
- A counter clerk treated you rudely and you want to report it.
- The body’s website does not work and you cannot file your application.
- You want to make a written complaint to the administration about poor service.
What you fill in
The details the document asks for.
- Sender
- Sender's address
- Sender's codice fiscale (Italian tax code)
- How the letter is sent (printed above the recipient)
- Public body and office you are writing to
- Office's address (postal, or PEC as it publishes it)
- City
- Date
- Number and date of the application or decision
- Date or period of the events
- What happened (date, place, people involved, consequences)
- Anything else you ask for (optional)
- Attachments
Common questions
- When must an Italian public body answer a complaint?
- Within the time set by each body’s service charter or complaints rules, often thirty days; if the complaint concerns a case not yet decided, remember that a procedure must end within its set time or, failing one, within thirty days (art. 2 of Italian law 241/1990). Many bodies offer a free complaint form or online service. In the province of Bolzano the body must also accept the complaint in German, and in the Aosta Valley in French.
- Does a complaint to the URP stop the time limit for an appeal?
- No. The complaint reports a poor service and asks for an answer, but it is not an appeal: if you received a decision, a fine or a notice to challenge, the time limits for challenging it keep running. Use the complaint alongside the means of challenge stated in the act, not instead of them.
- If the body does not answer the complaint, where can you turn?
- To the regional ombudsman (difensore civico), or the territorial one where the province has set one up: they intervene free of charge with regional and local administrations. Municipal ombudsmen were abolished in 2010. For State offices, check on the regional ombudsman’s website whether they deal with them. DocMuse also has the letter to the ombudsman.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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