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Complaint to the patient relations office of an Italian health authority (Italy)

Italiano
Medical
Italy
Complaint & Appeal
Print & sign
1 page · 0 sold

Published byDocMuse

This document is in Italian

The PDF you download is in Italian — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.

An Italian written complaint, in Italian, to the public relations office (URP) of a local health authority (ASL), a hospital trust or an accredited facility, about a poor service or conduct in care: the patient or a relative gives the ward, the date and the facts and asks for checks and a written answer within the time set by the authority’s service charter. Many authorities have their own free complaint form. Send it by PEC, registered post with proof of receipt, or by hand. It holds health data, so it is sold blank and filled in by hand.

  • Made for use in Italy
  • Last updated October 14, 2026

Fill out the form

This document is sold blank, to print and complete by hand.

When to use this document

  • You waited for hours in a hospital emergency department in Italy and nobody explained anything.
  • Staff on the ward treated your relative rudely during the stay.
  • Your booked appointment was cancelled at the last minute and no new date was offered.
  • You want to make a written complaint to the hospital about poor service.

What you fill in

The details the document asks for.

  • Sender
  • Sender's address
  • Sender's codice fiscale (Italian tax code)
  • How the letter is sent (printed above the recipient)
  • Healthcare provider (hospital, clinic)
  • Practice or hospital postal address
  • City
  • Date
  • Patient
  • Ward or service
  • Date or period of the events
  • What happened (date, place, people involved, consequences)
  • Anything else you ask for (optional)
  • Attachments

Common questions

When must an Italian health authority’s URP answer a complaint?
Within the time each authority sets in its service charter or complaints regulation: many give 30 days, extendable for complex cases with notice to the complainant. The rules may also set a time limit for making the complaint, so send it as soon as you can. Many authorities also publish a free complaint form, which you can use instead of this letter. In the province of Bolzano the authority must also accept the complaint in German, and in the Aosta Valley in French.
Is a complaint to the URP enough to claim damages for medical negligence in Italy?
No. The complaint reports the problem and asks the authority to answer. Before a damages action for medical liability, Italian law requires a preventive technical assessment (art. 696-bis of the Code of Civil Procedure) or an attempt at mediation (art. 8 of law 24/2017): the complaint does not replace that step and does not stop the time limits for taking action.
What should a complaint to an Italian health authority say?
The facts, with the date, the ward and the people involved if you know them, in order and without judgements; and what you ask for (a check, an explanation, an apology, a change in organisation). Attach copies of useful documents, such as bookings or reports, and keep the proof of sending. A relative may also complain: give the patient’s name on the line provided.

How you can sign this document

  • Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
  • Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked

DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.

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