Complaint to a hospital's patient service (Spain)
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A Spanish written complaint, in Spanish, for a person treated at a public hospital or health centre in Spain, or a relative, who wants to complain in writing about the care: an excessive wait, a cancelled appointment, poor treatment, a lack of information. It is addressed to the patient service (servicio de atención al paciente), asks for the facts to be looked into and for a reasoned answer within the period set by the region's rules. It is not a claim for compensation. File it at the service itself, at any public registry office, at a post office or online. It holds health data, so it is sold blank and filled in by hand.
- Made for use in Spain
- Last updated October 20, 2026
Published byDocMuse
When to use this document
- You waited for hours at a public hospital in Spain and want to complain in writing.
- Your appointment at the health centre was cancelled without notice and nobody explained why.
- A relative was treated rudely on a hospital ward and you want the hospital to look into it.
- You want to file a written complaint with the hospital's patient service.
What you fill in
The details the document asks for.
- Applicant
- Applicant's DNI or NIE (Spanish identity number)
- Applicant's address
- Contact phone or e-mail (optional)
- Date of the care
- Patient
- Health centre (hospital, health centre or clinic)
- Department or unit (A&E, outpatients, ward…)
- In what capacity you complain
- What happened (date, time, place, people involved, consequences)
- Attachments
- City
- Date
- Patient service addressed (centre and service)
Common questions
- Where do I file a complaint against a public hospital in Spain, and when will I get an answer?
- At the patient service of the hospital or health centre, at any public registry office, at a Correos post office as «correo administrativo» (with the envelope open, so that your copy is stamped) or on the health service's website. Each Spanish region sets the time for an answer in its own rules; keep the copy showing the date of entry.
- Do Spanish regional health services have a free complaint form?
- Yes. Each regional health service offers its own free suggestions and complaints form, at the centre and on its website (in Castile and León, for example, a standard form of the Patient Service). You may use it instead of this document. In Catalonia, Valencia, the Balearic Islands, Galicia, the Basque Country and Navarre the complaint may also be written in the co-official language.
- Can this complaint be used to claim compensation for harm caused by Spanish public healthcare?
- No. A complaint to the patient service asks for explanations and measures. Harm caused by the public health service is claimed through the state liability procedure (responsabilidad patrimonial), within one year of the event or, for physical or psychological harm, of recovery or of the extent of the after-effects being established (Article 67.1 of Spanish Law 39/2015). For that procedure, seek professional help.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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