Complaint to a hospital or clinic (France)

When to use this document

• ·You are unhappy with the care you received in a hospital or clinic in France and want to complain.
• ·A relative was poorly looked after in hospital and you want the establishment to explain itself.
• ·Staff ignored your requests or left you without information about your treatment.
• ·You want to complain in writing to the hospital director and meet the mediator.

What you fill in

The details the document asks for.

• ·Sender
• ·Sender's address
• ·Healthcare provider (hospital, clinic)
• ·Practice or hospital postal address
• ·City
• ·Date
• ·Patient
• ·Period of treatment
• ·What happened: the treatment, the course of events and what you object to
• ·Requested outcome
• ·Attachments

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