Cancelling a gym membership or another subscription (Italy)
Published byDocMuse
This document is in Italian
The PDF you download is in Italian — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
For anyone in Italy who wants to end a subscription – gym, swimming pool, magazine, online service – or stop it renewing: the letter gives notice at expiry, withdraws on the contract’s terms or, if a documented illness or injury prevents you from using the service, asks for termination because performance has become impossible (Articles 1463 and 1464 of the Italian Civil Code). Italy has no specific law on gyms: the contract and the Italian Consumer Code’s rules on unfair terms decide. Many providers state in the contract how to cancel. Send this Italian letter by PEC to the company’s certified address or by registered post with proof of receipt.
- Made for use in Italy
- Last updated October 14, 2026
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When to use this document
- Your gym membership in Italy renews automatically and you want to stop it.
- Your doctor has told you to stop exercising, but the gym keeps taking the instalments.
- The gym will not accept cancellation by phone and wants it in writing.
- You want to end a magazine or online subscription with a letter that proves the date.
What you fill in
The details the document asks for.
- Customer
- Customer's address
- Sender's codice fiscale (Italian tax code)
- How the letter is sent (printed above the recipient)
- Provider
- Address of the company the contract is with
- City
- Date
- Subscription (e.g. gym, pool, magazine, online service)
- Client number
- How you end the contract
- Date of the contract
- Supervening impediment (no health details)
- Attachments
Common questions
- How do you cancel a gym membership in Italy, and is there a law on it?
- Italy has no specific law on gyms: the contract terms (length, renewal, notice for cancelling) apply, together with the general rules of the Civil Code and the Consumer Code. Clauses that make cancelling too hard, such as a deadline set too far ahead of expiry to stop tacit renewal, can be unfair and therefore void (Articles 33 and 36 of the Italian Consumer Code). Read the contract and send the letter in time; Italian consumer associations offer help and free models.
- Can I end a gym membership in Italy for health reasons even if the contract does not allow it?
- Yes, if an illness or injury, shown by a medical certificate stating that you are unfit for the activity, prevents you from using the service for good: performance has become impossible, which lets you ask for the contract to be terminated and not pay for the time you cannot train (Articles 1463 and 1464 of the Italian Civil Code). If the obstacle is temporary, you can ask for the contract to be suspended while it lasts. Choose the third wording in the letter and attach the certificate.
- If I signed up online or away from the gym, do I also have the 14-day right of withdrawal in Italy?
- Yes: for contracts concluded at a distance (online, by phone) or away from business premises, the Italian Consumer Code gives the consumer fourteen days to withdraw without giving reasons (Article 52), which for services run from the conclusion of the contract. For a membership signed at the gym’s front desk this right does not exist, and only the contract and the rules above apply. For the 14-day withdrawal, use the withdrawal letter for an online or off-premises purchase.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
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