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Final right to reject or price reduction after a failed repair or replacement (Northern Ireland)
Northern Ireland · in English · for consumers
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For a consumer in Northern Ireland whose faulty goods were repaired or replaced once and are still faulty, or whom the trader did not repair or replace within a reasonable time. The letter uses the final right to reject for a refund, or keeps the goods and asks for a price reduction (section 24 of the Consumer Rights Act 2015), and is your final letter before a claim, with 14 days to reply before a small claim in the county court (up to £5,000). Send it to the retailer by email and by recorded delivery (Royal Mail Signed For), with a copy of the earlier correspondence.
- Made for use in Northern Ireland
- Last updated October 29, 2026
- Document in English
Where a UK document reproduces the words of legislation or of a government publication — UK, Scottish or Northern Irish — it contains public sector information licensed under the Open Government Licence v3.0.
Published byDocMuse
When to use this document
- Your phone was repaired once and the same fault came back within weeks.
- The replacement the shop in Northern Ireland sent you is faulty as well.
- The trader has had your item for repair far too long and still not fixed it.
- You want your money back or a discount instead of yet another repair.
What you fill in
The details the document asks for.
- Sender
- Sender's address
- Town or city
- Sender's postcode
- Date
- Trader
- Trader's postal address
- Order number
- Description of the item
- Price
- Date of purchase
- Defect
- Repairs or replacements so far (dates and results)
- Final right to reject or price reduction
Common questions
- Must a buyer in Northern Ireland accept a second repair before using the final right to reject?
- No. After one repair or one replacement that has not cured the fault — or where the trader cannot repair or replace the goods, or has not done so within a reasonable time and without significant inconvenience to you — you may reject them for a refund or ask for a price reduction (section 24). You may still agree to another repair if you prefer.
- How much can the trader deduct from the refund for the use you have had?
- Nothing, if you use the final right to reject within six months of delivery, unless the goods are a motor vehicle. After six months the trader may reduce the refund to reflect the use you have had (section 24). A price reduction, the other remedy, can be anything up to the full price.
- What can be done in Northern Ireland if the retailer ignores this final letter?
- Consumerline, the free helpline for Northern Ireland, gives advice and takes complaints about traders, and a dispute resolution scheme the trader belongs to costs you nothing. A credit card purchase may give a section 75 claim; a debit card, a chargeback. Otherwise you can make a small claim in the county court, for up to £5,000, online through Small Claims Online on nidirect or at a court office.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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