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Telecom complaint and cancellation (Malta)
Malta · in English · for consumers
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For a customer in Malta with a mobile, internet or TV contract that is not working as agreed, or who wants to leave it. The letter complains about the problem and either asks for it to be fixed and credited or ends the contract, asking that no early termination charge be applied where none is due and that any deposit be refunded. Complain to the provider first; the Malta Communications Authority (MCA) takes complaints free once the provider has had time to answer. Send it by registered letter and keep the post office receipt.
- Made for use in Malta
- Last updated November 3, 2026
- Document in English
Published byDocMuse
When to use this document
- Your internet in Malta keeps dropping and the provider does nothing about it.
- Your phone contract in Malta has run past its minimum period and you want to leave.
- The provider in Malta changed your contract terms and you do not accept them.
- You want to complain and cancel your mobile, internet or TV contract in Malta in writing.
What you fill in
The details the document asks for.
- Sender
- Sender's address
- City
- Sender's postcode
- Date
- Provider
- Provider's address
- Account number
- Contract number
- Date of the complaint
- What the complaint is about
- What you ask for: a fix or ending the contract
- Date of termination
Common questions
- Can a provider in Malta charge me for leaving after my minimum contract period?
- The initial period of a contract for a mobile, internet or TV service cannot be longer than 24 months. Early termination charges may apply only if you leave during that initial period; under the Malta Communications Authority's rules they cannot be applied once the contract has continued beyond it. Check your contract for any notice it asks for, and give the provider a date.
- When does the Malta Communications Authority take a telecom complaint?
- After you have complained to the provider in writing and given it adequate time to deal with the complaint. Fill in the MCA's consumer complaint form and send it by email or by post with copies of what you exchanged with the provider; the MCA acknowledges it and can direct a provider that has not handled the matter properly. A claim for compensation goes before the Consumer Claims Tribunal.
- What should I do with the provider's equipment when I leave a telecom contract in Malta?
- Ask the provider in writing how and where to return any router, decoder or other equipment that belongs to it, return it promptly and keep a receipt. Ask in the same letter for any deposit and any credit on your account to be refunded, and for a final bill, so that nothing is left open once the contract ends.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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