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- Notice of defects on a package holiday, given on the spot (Germany)The written notice of defects you hand to the tour rep or the tour organiser while still on holiday, under the German Civil Code (BGB). It lists the defects with dates, demands a remedy by a deadline and says you will otherwise arrange one yourself and claim the cost (§ 651k BGB). Without timely notice you lose the price reduction and damages to the extent a remedy was possible (§ 651o BGB). With a space for the rep to confirm receipt. The claim after you return is a separate document. In German.
- Cancelling an insurance policy — home contents, liability, legal expenses and others (Germany)A letter cancelling your home-contents, personal liability, legal expenses, buildings, accident or pet liability insurance in Germany: with ordinary notice at the end of the insurance period, within one month of a premium increase (§ 40 of the German Insurance Contract Act, VVG), after a claim, or, for contracts of more than three years, at the end of the third year (§ 11 VVG) — each time, failing that, for the earliest possible date. It revokes the direct-debit mandate and asks for confirmation of the end date. Motor insurance has a document of its own. In German.
- Withdrawal from an online purchase or distance contract (Germany)A letter withdrawing from a purchase made online, by phone or by catalogue, or from a contract signed at your door, in Germany. Under §§ 312g and 355 of the German Civil Code (BGB) a consumer may withdraw within 14 days without giving reasons. The letter carries everything the statutory model withdrawal form asks for — order date, date the goods arrived, order number, the goods, your name and address — in its own words, and asks for the refund within 14 days and a confirmation of receipt. In German, ready to send by e-mail or post.
- Withdrawal from a sale or price reduction after a failed repair (Germany)The second step of a complaint about faulty goods in Germany. If the seller did not repair or replace the goods in time after being told of the defect, the defect returned after a repair, or the seller refused, you declare withdrawal from the sale or a reduction of the price (§§ 437 and 441 of the German Civil Code, BGB) — when buying from a trader, without a further deadline (§ 475d BGB). With purchase date, defect, ground, amount to refund, deadline for payment and IBAN. In German.
- Notice ending a mobile phone or internet contract (Germany)A notice ending a mobile, DSL, cable or fibre contract in Germany under the Telecommunications Act (TKG): ordinary notice at the earliest date, one month's notice once the minimum term has ended (§ 56 TKG), notice because you are moving (§ 60 TKG), because the internet is too slow and a deadline to fix it has passed, with the regulator's measurement record (§ 57(4) TKG), or after a one-sided change to the contract. With customer and contract numbers, phone number and a request to confirm the end date. In German.
- Special termination of an electricity or gas contract after a price rise (Germany)Notice ending your electricity or gas contract in Germany after an announced price increase, without a notice period, on the day the new price is due to apply. Outside basic supply this rests on § 41(5) of the German Energy Industry Act (EnWG), in basic supply (Grundversorgung) on § 5(3) of the StromGVV or GasGVV; basic supply can also be ended at any time on two weeks' notice. With customer and meter numbers, supply address, date of the price notice, a fallback notice for the next possible date and a request to confirm the end date in text form. In German.
- Cancelling a gym contract or subscription (Germany)A letter cancelling a gym contract or another running subscription in Germany — a membership, a magazine, a streaming or delivery plan. You give ordinary notice for the earliest possible date, or terminate for good cause under § 314 of the German Civil Code (BGB), such as a lasting illness with a doctor's certificate; you revoke the SEPA direct-debit mandate from the end date and ask for confirmation of it in writing. For contracts since 1 March 2022, at most one month's notice applies after the first term (§ 309 No. 9 BGB). In German.
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