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- Application for conciliation at E-Control – electricity and gas (Austria)E-Control, Austria's energy regulator, offers its own free online form for its conciliation body. This document is your written application — to send by post or email, or as ready text to paste into that form: the company, metering point, the facts, your earlier complaint and the answer, what you ask for and the amount in dispute, with your consent to its being passed to the company. For disputes with electricity or gas companies about bills, switching or disconnection (§ 26 E-ControlG). Free; the companies must take part. In German.
- Application for conciliation at the Verbraucherschlichtung Austria or the Internet Ombudsstelle (Austria)Both conciliation bodies offer their own free online form. This document is your written application — to send, or as ready text to paste into the form: the trader, the contract, the facts, your earlier complaint and the answer, what you ask for and the amount, with the declarations a conciliation body needs. The Internet Ombudsstelle handles contracts made online, the Verbraucherschlichtung Austria all other consumer contracts. Free; taking part is voluntary for the trader (Austria's Alternative Dispute Resolution Act, AStG). In German.
- Application for conciliation at the RTR – mobile, internet, phone (Austria)The RTR, Austria's telecoms regulator, offers its own free online form for its conciliation body. This document is your written application — to send by post or email, or as ready text to paste into that form: the provider, customer and phone numbers, the facts, your objection to the provider and its answer, what you ask for and the amount disputed, with your consent to its being passed on. For disputes over bills, contracts, notices or faults in service. Once a bill objection is lodged with the RTR, the disputed amount is not due until the procedure ends (§ 145 TKG 2021). In German.
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