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- Complaint to or termination with a telecom operator, broadband or mobile (France)For a broadband, landline or mobile customer in France who wants to complain about a failing service or a bill, or to end the contract. As you choose: a complaint, a termination, which takes effect at the latest ten days after receipt (Article L. 224-39 of the French Consumer Code), or a termination without penalty after a change to the contract, within four months (Article L. 224-33). If you switch operator and keep your number, the new operator ends the old contract for you. In French, to send by registered post with proof of receipt.
- Request for repair or replacement under the legal guarantee of conformity (France)For a consumer in France whose purchase from a business breaks down or is not as promised within two years of delivery: you ask the seller, not the manufacturer, to repair or replace it free of charge under Articles L. 217-3 and L. 217-8 of the French Consumer Code, within thirty days. The letter cites the 24-month presumption (12 months for second-hand goods) and the six-month extension after a repair. In French, to send by registered post with proof of receipt, with the proof of purchase.
- Complaint to an electricity, gas or water supplier (France)For a household customer in France disputing a bill, a meter reading or estimate, a cut-off, a price change or a connection with their electricity or gas supplier or water service. The written complaint is the required step before mediation: if there is no solution within two months, you can go free of charge, within a year of the complaint, to the national energy ombudsman (Médiateur national de l'énergie) or the water mediation service (Médiation de l'eau). The letter gives your supply point number (PDL, PCE) or meter. In French, to send by registered post with proof of receipt or through the customer account.
- Disputing a contract made through cold calling (France)For a consumer in France who was called without having agreed to it and is then, according to the business, bound by an energy, telecom, building-work or subscription contract. Since 11 August 2026, telephone canvassing without prior consent has been banned, and a contract concluded after such a call is void (Article L. 223-1 of the French Consumer Code, rewritten by Law No. 2025-594 of 30 June 2025). The letter relies on this and, as you choose, also states that you signed no confirmation of the offer (Article L. 221-16) or exercises your 14-day right of withdrawal. In French, to send by registered post with proof of receipt; also report the call on SignalConso.
- Complaint after a package holiday (France)For a traveller whose package holiday (flight and hotel, tour, resort) bought in France did not go as planned: a different hotel, missing services, cancelled transfers. The organiser and the retailer are strictly liable for performance of the package (Article L. 211-16 of the French Tourism Code); you ask for a price reduction for the period of non-conformity and damages (Article L. 211-17). The letter states whether you reported the problems on the spot. In French, to send by registered post with proof of receipt after your return.
- Formal notice for a hidden defect (France)For a buyer in France of a new or second-hand item, from a business or a private seller, who discovers after the sale a serious defect that was not visible: a used car, an appliance, furniture. You rely on the guarantee against hidden defects (Article 1641 onwards of the French Civil Code) and choose between a refund against return of the item and a price reduction. Court action must be brought within two years of discovering the defect. In French, to send by registered post with proof of receipt.
- Complaint about a parcel not delivered or delivered late (France)For a consumer in France whose order never arrived, arrived late or shows as 'delivered' without being received. The letter goes to the seller, not the carrier: the seller answers for the goods until you receive them. You choose either to give the seller formal notice to deliver within an extra period or, once that period has passed, to notify the end of the contract; the seller must then refund everything paid within 14 days (Articles L. 216-6 and L. 216-7 of the French Consumer Code). In French, to send by registered post with proof of receipt.
- Request to end the sale or reduce the price for lack of conformity (France)For a consumer in France whose faulty item was not repaired or replaced: the seller refused, did nothing within thirty days, the defect persists after repair, or it is too serious to wait. You choose between ending the sale, with the price refunded against return of the item, and a price reduction while keeping it (Article L. 217-14 of the French Consumer Code). In French, to send by registered post with proof of receipt, with the proof of purchase and your first request.
- Compensation claim for a delayed or cancelled flight or denied boarding (France)For a passenger whose flight departing from the EU, or arriving in the EU on an EU airline, arrived three hours or more late, was cancelled less than fourteen days before departure, or who was denied boarding. You ask the airline for the flat-rate compensation of €250, €400 or €600 per passenger under Regulation (EC) No 261/2004, and for your expenses. Without a satisfactory answer, mediation has been compulsory before going to a French court since 7 February 2026. The airline's online form works too. In French.
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