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- Disputing an unauthorised card transaction (Moldova)For a cardholder in Moldova disputing with the bank a payment they did not authorise — a lost or stolen card, or card details used without the holder's knowledge — and asking for an immediate refund under art. 56 of Law no. 114/2012 on payment services and electronic money. The bank must be told as soon as possible, and within 13 months of the date the account was debited at the latest, and answers in writing within 15 working days of receiving the complaint. Block the card first, by phone or in the bank's app. It is handed in at a branch for registration, or sent by email or by registered post.
- Complaint to a bank before the regulator (Moldova)The complaint in which a bank customer in Moldova disputes a fee, a payment, a blocked card or account or a loan term and asks for a solution: the product, the facts and the result sought. Under the National Commission for Financial Markets' regulation in force from 1 October 2026, the bank gives a reasoned answer within 15 working days; after that the customer may turn to the Commission (CNPF). It is handed in at a branch for registration or sent by registered post.
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