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- Letter of claim for disrepair under the Welsh pre-action protocol (Wales)For a contract-holder in Wales whose landlord has not carried out repairs after being told. It follows the Pre-Action Protocol for Housing Disrepair Cases (Wales): the defects and when they were reported, the effect on your health and belongings, the documents you ask the landlord to disclose and a proposal for a single joint expert. The landlord should reply within 20 working days of receiving it. If the repairs and compensation are not agreed, the next step is a claim in the County Court.
- Report disrepair or an unfit home to your landlord (Wales)For a contract-holder in Wales whose home needs repairs or is unfit to live in — damp and mould, no heating or hot water, leaks, unsafe electrics, missing smoke or carbon monoxide alarms. Under sections 91 and 92 of the Renting Homes (Wales) Act 2016 the landlord must keep the dwelling fit for human habitation and keep its structure, exterior and service installations in repair, within a reasonable time of becoming aware of the problem. The letter reports each problem with photos, offers access, asks for an inspection within 14 days and confirms you will keep paying the rent.
- Ask your landlord to return your deposit (England and Wales)For a tenant in England or a contract-holder in Wales who has moved out and is still waiting for the deposit. A letter before claim to the landlord or letting agent: it gives the date the tenancy ended, the deposit and the scheme protecting it, asks for the deposit back within 14 days or a written list of any deduction with evidence, and says which deductions you dispute. If you cannot agree, the next step is the scheme’s free dispute service, then the County Court. In England, if the deposit was never protected, use the letter before claim for an unprotected deposit instead.
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