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Report disrepair or an unfit home to your landlord (Wales)
Wales · in English · for tenants
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For a contract-holder in Wales whose home needs repairs or is unfit to live in — damp and mould, no heating or hot water, leaks, unsafe electrics, missing smoke or carbon monoxide alarms. Under sections 91 and 92 of the Renting Homes (Wales) Act 2016 the landlord must keep the dwelling fit for human habitation and keep its structure, exterior and service installations in repair, within a reasonable time of becoming aware of the problem. The letter reports each problem with photos, offers access, asks for an inspection within 14 days and confirms you will keep paying the rent.
- Made for use in Wales
- Last updated October 28, 2026
- Document in English
Where a UK document reproduces the words of legislation or of a government publication — UK, Scottish or Northern Irish — it contains public sector information licensed under the Open Government Licence v3.0.
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When to use this document
- Your rented home in Wales has damp and mould and the landlord has not acted.
- You have no heating or hot water and your landlord in Wales is not answering.
- Your flat has no working smoke alarm or carbon monoxide alarm and you want it fixed.
- You want to report repairs to your landlord in writing so there is a record.
What you fill in
The details the document asks for.
- Contract-holder (full name)
- Contract-holder's address (the rented home)
- Town or city
- Contract-holder's postcode
- Date
- Landlord
- Landlord's address
- Landlord's postcode
- The repairs needed, room by room, and when each problem began
- Date you first told the landlord (optional)
- Effect on your health, belongings or use of the home (optional)
- When you can give access for an inspection or repairs (optional)
Common questions
- Who must make the repairs under the Renting Homes (Wales) Act?
- The landlord: the structure and exterior of the dwelling and the installations for water, gas, electricity, sanitation and heating (section 92), and keeping the dwelling fit for human habitation (section 91). The Renting Homes (Fitness for Human Habitation) (Wales) Regulations 2022 cover hazards, working smoke and carbon monoxide alarms and electrical testing. The duty runs once the landlord knows of the problem.
- Can my landlord in Wales try to end my contract because I asked for repairs?
- The Act protects against this: if a landlord claims possession after a no-fault notice in order to avoid the repair duties, the court can refuse to make the order (section 217). Keep asking in writing so there is a record. Shelter Cymru and Citizens Advice Wales give free advice, and the council’s environmental health team can inspect the dwelling.
- Can I write to my landlord or council in Wales in Welsh?
- Yes. Welsh and English are both official in Wales, and councils under the Welsh language standards must answer a letter written in Welsh in Welsh, without delay. This document is in English, which is valid everywhere in Wales; a private landlord may answer in either language.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
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