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Letter of claim for disrepair under the Welsh pre-action protocol (Wales)
Wales · in English · for tenants
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For a contract-holder in Wales whose landlord has not carried out repairs after being told. It follows the Pre-Action Protocol for Housing Disrepair Cases (Wales): the defects and when they were reported, the effect on your health and belongings, the documents you ask the landlord to disclose and a proposal for a single joint expert. The landlord should reply within 20 working days of receiving it. If the repairs and compensation are not agreed, the next step is a claim in the County Court.
- Made for use in Wales
- Last updated October 28, 2026
- Document in English
Where a UK document reproduces the words of legislation or of a government publication — UK, Scottish or Northern Irish — it contains public sector information licensed under the Open Government Licence v3.0.
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When to use this document
- You reported repairs to your landlord in Wales long ago and they are still not done.
- Damp has damaged your belongings and you want compensation from your landlord.
- Your landlord in Wales ignored your repair letters and you are thinking of court.
- You want the formal letter of claim that comes before a disrepair case in Wales.
What you fill in
The details the document asks for.
- Contract-holder (full name)
- Contract-holder's address (the rented home)
- Town or city
- Contract-holder's postcode
- Date
- Landlord
- Landlord's address
- Landlord's postcode
- The repairs needed, room by room, and when each problem began
- When and how you reported the problems, and any reply
- Damage to belongings, extra costs and effect on health (optional)
- When you can give access for an inspection or repairs (optional)
Common questions
- Which pre-action protocol applies to a disrepair claim in Wales?
- The Pre-Action Protocol for Housing Disrepair Cases (Wales), not England’s housing conditions protocol. It expects a letter of claim with the details in this document and a reply within 20 working days of receipt, and the claim rests on sections 91 and 92 of the Renting Homes (Wales) Act 2016 rather than the English Landlord and Tenant Act.
- Can I claim compensation for disrepair in Wales as well as the repairs?
- Yes. A court can order the repairs and award damages for the loss of comfort and use of the home, damaged belongings and other losses, from the time the landlord knew of the problem. A claim where both the repairs and the other damages are £1,000 or less goes to the small claims track; larger claims go to a higher track.
- Where can a contract-holder in Wales get free help with a disrepair claim?
- Shelter Cymru and Citizens Advice Wales give free advice, and the council’s environmental health team can inspect the dwelling at no cost and require the landlord to act. Rent Smart Wales deals with landlords’ registration and licensing, and can act against a licensed landlord or agent who breaks its code of practice.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
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