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- Notice of defects in a rented home, with a rent reduction and deadline (Switzerland)For tenants in Switzerland living with defects in their flat: the written notice to the landlord or agency. It lists what is wrong, sets a date for the repairs (Art. 259a and 259b of the Code of Obligations, CO), claims a lower rent from when the landlord knew (Art. 259d CO) and can carry the written warning that the rent will be paid into deposit, which Art. 259g CO requires first. It names your canton's conciliation authority. Print, sign, add photos and post it registered. Swiss authorities and courts work in their official language — German, French or Italian — so this English version is for dealings between private parties.
- Objection to a penalty order, such as a traffic fine, in Italian (Switzerland)For accused persons in Switzerland who received a penalty order (decreto d’accusa), for instance for a traffic offence, in Italian for an authority that works in Italian, such as those of Ticino: objects (opposizione) in writing to the authority that issued it (Art. 354 CrimPC), with or without reasons, and asks to see the file. The period is ten days from service; without a valid objection the order becomes a final judgment. Not for a fixed fine (multa disciplinare), which you pay or refuse. Send it by registered post, handed to the post office by the tenth day.
- Reply contesting damage claims after moving out of a flat, in Italian (Switzerland)For tenants in Switzerland whose landlord or agency bills repairs or replacements after the handover: the registered reply that contests the claim in full or point by point, in Italian. It states that normal wear and tear is not owed (Art. 267 of the Code of Obligations, CO), at most the remaining value of a fitting, that the tenant is released from defects not reported at once (Art. 267a CO) and that the rent deposit may not be used without consent, and it asks for evidence. Print, have every tenant sign, and send by registered post.
- Notice of defects in goods, demanding repair, replacement or a price cut, in Italian (Switzerland)For buyers in Switzerland whose goods are faulty, in Italian: gives notice of the defect under Art. 201 CO as soon as it is found, and demands with a deadline repair under the guarantee terms, a fault-free replacement (Art. 206 CO), a price reduction or rescission of the sale (Art. 205 CO). Claims become time-barred two years after delivery (Art. 210 CO). Swiss law gives no right to send back goods bought online when nothing is wrong with them. Send it by registered post.
- Complaint after a package holiday: price reduction and compensation, in Italian (Switzerland)For travellers who booked a package holiday in Switzerland and found services missing or defective, in Italian: claims from the organiser, under the Swiss Federal Act on Package Travel (SR 944.3) — not the EU directive — the difference between the price of the agreed and of the services provided (Art. 13) and other costs (Art. 14), with a deadline. The period for complaints is in the travel contract (Art. 6). Send it by registered post.
- Notice of defects in goods: demanding repair, replacement or a price cut (Switzerland)For buyers in Switzerland whose goods are faulty: gives notice of the defect (Mängelrüge) under Art. 201 CO as soon as it is found and demands, with a deadline, repair under the guarantee, a fault-free replacement (Art. 206 CO), a price reduction or rescission (Art. 205 CO). Claims are time-barred two years after delivery (Art. 210 CO). Swiss law has no right to return faultless online purchases. Send it registered. Swiss authorities and courts work in their official language — German, French or Italian — so this English version is for dealings between private parties.
- Objection to an abusive dismissal (Switzerland)For employees in Switzerland who have been given notice and consider it abusive: the written objection (Einsprache) under Art. 336b CO, which must reach the employer before the notice period ends, or the compensation of up to six months' wages (Art. 336a CO) is lost. With your reasons if you wish to give them, an offer to continue the employment and, if you do not yet have them, a request for the written reasons (Art. 335 para. 2 CO). Print, sign and send by registered post. Swiss authorities and courts work in their official language — German, French or Italian — so this English version is for dealings between private parties.
- Objection to a tax assessment, in Italian (Switzerland)For taxpayers in Switzerland who disagree with their assessment, in Italian for a tax authority that works in Italian: an objection (reclamo) to the assessment of cantonal and communal taxes, of the federal direct tax or of both, with the request, reasons and evidence, also against an assessment made by the authority itself (Art. 132 DFTA, Art. 48 of the Tax Harmonisation Act). The period is 30 days from notification and cannot be extended; the authority is the one named in the notice of appeal. The procedure is usually free. Send it by registered post, handed to the post office by the 30th day.
- Objection to an abusive dismissal, in Italian (Switzerland)For employees in Switzerland, in Ticino for instance, who have been given notice and consider it abusive, in Italian: the written objection under Art. 336b CO, which must reach the employer before the notice period ends, or the compensation of up to six months' wages (Art. 336a CO) is lost. With your reasons if you wish to give them, an offer to continue the employment and, if you do not have them yet, a request for the written reasons (Art. 335 para. 2 CO). Print, sign and send by registered post.
- Flight delay or cancellation compensation claim (Switzerland)For a passenger whose flight arrived three hours or more late, was cancelled with less than 14 days' notice, or who was denied boarding, on a flight covered by Regulation (EC) No 261/2004: every flight from an airport in Switzerland, the EU, Iceland or Norway, and flights into them on an airline from one of those countries. The letter claims the fixed compensation — €250, €400 or €600 per passenger, by distance — from the airline that operated the flight. The airline's own claim form and the EU complaint form are free and do the same job. Send it by registered post (Einschreiben); Swiss authorities work in their official language, not English.
- Flight delay or cancellation compensation claim, in Italian (Switzerland)For passengers whose flight from Switzerland — or into it on an airline from Switzerland, the EU, Iceland or Norway — arrived three hours or more late, was cancelled less than 14 days before departure, or who were denied boarding. The letter, in Italian, claims the fixed compensation of Regulation (EC) No 261/2004, which applies in Switzerland through the air transport agreement with the EU: €250, €400 or €600 per passenger, by distance, from the airline that operated the flight. The airline's own form is free; the BAZL takes complaints online. Send it by registered post.
- Reply contesting repair costs claimed after the move-out, in French (Switzerland)For tenants in Switzerland whose landlord or régie bills repairs or replacements after the move-out inspection: the registered reply that contests the claim in full or point by point. It states that normal wear and tear is not owed (Art. 267 of the Code of Obligations, CO), at most the remaining value of a fitting, that the tenant is released from defects not reported at once (Art. 267a CO) and that the rent deposit may not be used without consent, and it asks for evidence. Print, have every tenant sign, and send by registered post. In French.
- Complaint after a package holiday: price reduction and compensation, in French (Switzerland)For travellers who booked a package holiday in Switzerland and found services missing or defective, in French: claims from the organiser, under the Swiss Federal Act on Package Travel (SR 944.3) — not the EU directive — the difference between the price of the agreed and the services provided (Art. 13) and other costs (Art. 14), with a deadline. The period for complaints is in the travel contract (Art. 6). Send it by registered post.
- Objection to a penalty order, such as a traffic fine, in French (Switzerland)For accused persons in Switzerland who received a penalty order (ordonnance pénale), for instance for a traffic offence, in French for an authority that works in French: objects (opposition) in writing to the authority that issued it (Art. 354 CrimPC), with or without reasons, and asks to see the file. The period is ten days from service; without a valid objection the order becomes a final judgment. Not for a fixed fine (amende d’ordre), which you pay or refuse. Send it by registered post, handed to the post office by the tenth day.
- Objection to an abusive dismissal, in French (Switzerland)For employees in French-speaking Switzerland who have been dismissed and consider the dismissal abusive, in French: the written objection under Art. 336b CO, which must reach the employer before the notice period ends, or the compensation of up to six months' wages (Art. 336a CO) is lost. With your reasons if you wish to give them, an offer to continue the employment and, if you do not have them yet, a request for the written reasons (Art. 335 para. 2 CO). Print, sign and send by registered post.
- Objection to a tax assessment, in French (Switzerland)For taxpayers in Switzerland who disagree with their assessment, in French for a tax authority that works in French: an objection (réclamation) to the assessment of cantonal and communal taxes, of the federal direct tax or of both, with the request, reasons and evidence, also against an assessment made by discretion (taxation d’office; Art. 132 DFTA, Art. 48 of the Tax Harmonisation Act). The period is 30 days from notification and cannot be extended; the authority is the one named in the notice of appeal. The procedure is usually free. Send it by registered post by the 30th day.
- Flight delay or cancellation compensation claim, in French (Switzerland)For passengers whose flight from Switzerland — or into it on an airline from Switzerland, the EU, Iceland or Norway — arrived three hours or more late, was cancelled less than 14 days before departure, or who were denied boarding. The letter, in French, claims the fixed compensation of Regulation (EC) No 261/2004, which applies in Switzerland through the air transport agreement with the EU: €250, €400 or €600 per passenger, by distance, from the airline that operated the flight. The airline's own form is free; the BAZL takes complaints online. Send it by registered post.
- Flight delay or cancellation compensation claim, in German (Switzerland)For passengers whose flight from Switzerland — or into it on an airline from Switzerland, the EU, Iceland or Norway — arrived three hours or more late, was cancelled less than 14 days before departure, or who were denied boarding. The letter, in German, claims the fixed compensation of Regulation (EC) No 261/2004, which applies in Switzerland through the air transport agreement with the EU: €250, €400 or €600 per passenger, by distance, from the airline that operated the flight. The airline's own form is free; the BAZL takes complaints online. Send it by registered post.
- Complaint after a package holiday: price reduction and compensation, in German (Switzerland)For travellers who booked a package holiday in Switzerland and found services missing or defective, in German: claims from the organiser, under the Swiss Federal Act on Package Travel (SR 944.3) — not the EU directive — the difference between the price of the agreed and the services provided (Art. 13) and other costs (Art. 14), with a deadline. The period for complaints is in the travel contract (Art. 6). Send it by registered post.
- Reply disputing a landlord's damage claims after moving out, in German (Switzerland)For tenants in Switzerland whose landlord or managing agency charges for repairs or replacements after the move-out: the registered reply that disputes the claim in full or point by point. It states that normal wear and tear is not owed (Art. 267 of the Code of Obligations, OR), at most the remaining value of a fitting, that defects not reported at once can no longer be claimed (Art. 267a OR) and that the rent deposit may not be used without consent, and it asks for evidence. Print, have every tenant sign, and send by registered post. In German.
- Objection to a tax assessment, in German (Switzerland)For taxpayers in Switzerland who disagree with their assessment, in German for a tax authority that works in German: an objection (Einsprache) to the assessment of cantonal and communal taxes, of the federal direct tax or of both, with the request, reasons and evidence, also against an assessment made by discretion (Art. 132 DFTA, Art. 48 of the Tax Harmonisation Act). The period is 30 days from notification and cannot be extended; the authority is the one named in the notice of appeal. The procedure is usually free. Send it by registered post, handed to the post office by the 30th day.
- Objection to an abusive dismissal, in German (Switzerland)For employees in Switzerland who have been dismissed and consider the dismissal abusive, in German: the written objection under Art. 336b CO. It must reach the employer before the notice period ends, or the compensation of up to six months' wages (Art. 336a CO) is lost. With your reasons if you wish to give them, an offer to keep working and, if you do not have them yet, a request for the written reasons (Art. 335 para. 2 CO). Print, sign and send by registered post.
- Objection to a penalty order, such as a traffic fine, in German (Switzerland)For accused persons in Switzerland who received a penalty order (Strafbefehl), for instance for a traffic offence, in German for an authority that works in German: objects in writing to the authority that issued it (Art. 354 CrimPC), with or without reasons, and asks to see the file. The period is ten days from service; without a valid objection the order becomes a final conviction. Not for a fixed fine (Ordnungsbusse), which you pay or refuse. Send it by registered post, handed to the post office by the tenth day.
- Reporting defects in a rented home and asking for a rent cut, in Italian (Switzerland)For tenants in Switzerland living with defects in their flat: the written notice of defects to the landlord or the agency. It lists what is wrong, sets a date for repairs (Art. 259a and 259b of the Code of Obligations, CO), claims a lower rent from the time the landlord knew (Art. 259d CO) and can include the written warning that the rent will be paid into deposit, which Art. 259g CO requires first. It names your canton's conciliation authority, where conciliation is free. Print it, sign it, add photos and post it registered. In Italian.
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