Complaint after a package holiday: price reduction and compensation, in Italian (Switzerland)

When to use this document

• ·The hotel on a package holiday you booked in Switzerland was not the one promised.
• ·An excursion included in the price was cancelled on a trip booked with an agency in Ticino.
• ·Back home, you want part of the price back from the organiser for the missing services.
• ·You had to pay for other accommodation yourself and want the organiser to refund the costs.

What you fill in

The details the document asks for.

• ·Traveller
• ·Traveller's address
• ·Tour organiser (travel agency)
• ·Tour organiser's address
• ·City
• ·Date
• ·Booking reference
• ·Trip (country, resort, hotel)
• ·Travelling from
• ·Travelling until
• ·Price
• ·Travellers covered by the complaint
• ·Failures to perform and the days they occurred
• ·When and to whom the failures were reported on the spot
• ·Amount of the reduction
• ·Extra costs and damage (items and amounts; blank if none)
• ·Amount claimed
• ·Deadline
• ·IBAN

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