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Notice of defects in goods, demanding repair, replacement or a price cut, in Italian (Switzerland)

Switzerland · in Italian · for consumers

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For buyers in Switzerland whose goods are faulty, in Italian: gives notice of the defect under Art. 201 CO as soon as it is found, and demands with a deadline repair under the guarantee terms, a fault-free replacement (Art. 206 CO), a price reduction or rescission of the sale (Art. 205 CO). Claims become time-barred two years after delivery (Art. 210 CO). Swiss law gives no right to send back goods bought online when nothing is wrong with them. Send it by registered post.

  • Last updated November 4, 2026
Consumer
Switzerland
Italiano
Complaint & Appeal
Print & sign
1 page

Published byDocMuse

When to use this document

  • A washing machine you bought from a shop in Ticino broke down after a few weeks.
  • A phone you ordered online in Switzerland arrived with a faulty screen.
  • The seller will only repair the item, but you would rather have a new one or your money back.
  • You have found a hidden defect in a piece of furniture and want to report it in Italian at once.

What you fill in

The details the document asks for.

  • Buyer
  • Buyer's address
  • Seller
  • Seller's address
  • City
  • Date
  • Description of the item
  • Date of purchase
  • Price
  • Invoice number
  • Noticed on
  • Defect
  • What you demand (in Italian): repair, replacement, price reduction or rescission
  • Deadline
  • IBAN

Common questions

Can I return an online purchase in Ticino when nothing is wrong with it?
Not by law: unlike the EU, Switzerland has no right of withdrawal for online purchases; you can send goods back only if the shop offers it voluntarily. A statutory 14-day right exists for doorstep and telephone sales where the customer pays more than CHF 100 (Art. 40a ff. CO). This letter is for faulty goods, which the seller must answer for under the warranty.
How soon must I tell a Swiss seller about a defect in what I bought?
Very soon. You must inspect the goods as soon as is practical in the normal course of business and report visible defects at once; a hidden defect you report as soon as you discover it (Art. 201 CO). Waiting too long loses the warranty for that defect, so send the notice within a few days, by registered post, and keep the receipts. For materials built into a building whose defect they caused, the period has been 60 days since 2026 (Art. 201 para. 4 CO).
Is a Swiss buyer entitled to a repair, a new item or the money back?
The law lets you choose between rescinding the sale (Wandelung: return against a refund) and a price reduction (Minderung, Art. 205 CO), and for generic goods also a fault-free item of the same kind (Art. 206 CO). A right to repair exists only where the contract or guarantee provides it; many shops replace the statutory warranty with a repair guarantee in their terms. That is allowed in principle, but not for defects the seller fraudulently concealed (Art. 199 CO).
For how long can a buyer in Switzerland rely on the statutory warranty?
Claims become time-barred two years after delivery (Art. 210 para. 1 CO). When you buy from a trader for personal or family use, the trader may not cut this below two years, or one year for second-hand goods (Art. 210 para. 4 CO). The notice of defects alone does not stop the clock: if the seller does not give in, file a conciliation request with the competent conciliation authority (Schlichtungsbehörde) before the period ends (Art. 135 CO).

How you can sign this document

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