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- Complaint to an electricity or gas supplier (Greece)The written complaint to an electricity or gas supplier in Greece, with what it needs to be dealt with: the supply and customer numbers, the meter and its actual reading, the disputed bill, what is wrong and what is asked for. The same complaint must also be lodged on MyRAE, the platform of the regulator ΡΑΑΕΥ (RAAEY): without that, the Greek Energy Mediator will not hear the dispute. The Mediator covers electricity and gas only, not water.
- Complaint about a package holiday (Greece)The complaint to the organiser of a package holiday bought in Greece when the services were not those agreed — accommodation, flights, transfers, meals, excursions. It sets out the booking, the travellers, what was wrong and when and to whom it was reported on the spot, and claims a price reduction, compensation and the costs the traveller paid to put right a fault the organiser did not fix within the reasonable time it was given (Presidential Decree 7/2018). The organiser answers for every service in the package, even those provided by others.
- Flight delay or cancellation compensation claim (Greece)The claim to an airline for compensation under Regulation (EC) No 261/2004 — 250, 400 or 600 euros per passenger, by distance — when a flight arrived three hours late or more, was cancelled without timely notice, or the passenger was denied boarding. It gives the flight and booking details, the other passengers, the expenses incurred and the IBAN, and asks for payment in money, not vouchers. It goes to the airline first; for flights from Greek airports, the next step is the Hellenic Civil Aviation Authority (ΑΠΑ), the Regulation's enforcement body.
- Notice of faulty goods demanding repair or replacement (Greece)The notice by which a buyer in Greece tells the seller that goods are faulty or do not conform to the contract and asks for repair or replacement, under arts. 543 and 544 of the Greek Civil Code as rewritten by Law 4967/2022. It sets out the goods, the purchase and the problem, and reminds the seller that the remedy is free, within a reasonable time and without significant inconvenience — Greek law sets no number of days — that a fault appearing within a year is presumed to have existed at delivery, and that the buyer's rights for movables lapse after two years.
- Report to Greece's consumer protection authority for mediationThe written report asking Greece's Independent Authority for Market Control and Consumer Protection to mediate in a consumer's dispute with a business. The Authority was set up by Law 5255/2025 and absorbed the Consumer Ombudsman (Συνήγορος του Καταναλωτή). The report gives the consumer's and the business's details, what happened, what was already done to settle it and what is asked for, states that no court case is pending, and is signed and sent with a copy of an ID, as the Ombudsman required.
- Refund request for an unauthorised card or account payment (Greece)The notice to a bank or other payment provider in Greece when an account or card was charged for transactions the holder did not authorise. It lists the transactions, when they were noticed and when the card was blocked, and asks for the whole sum back by the end of the next business day (Law 4537/2018, art. 73). Notice must be given without undue delay and within 13 months of the debit at the latest. The payer bears at most 50 euros unless there was fraud or gross negligence, which the bank must prove, and even then a consumer bears at most 1,000 euros — and the letter concedes no negligence.
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