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- Complaint about a package holiday (Ireland)For a traveller whose package holiday — transport and accommodation, or other travel services, sold together — was not as booked. The letter tells the organiser that it is responsible for every service in the package under the European Union (Package Travel and Linked Travel Arrangements) Regulations 2019 (S.I. No. 80 of 2019, as amended), and claims a price reduction and compensation, with a total and 14 days to reply. The Competition and Consumer Protection Commission (CCPC) explains package holiday rights free of charge. Send it by registered post (An Post) or, where accepted, by email, and keep proof of sending.
- Claim for a delayed or cancelled flight (Ireland)For a passenger whose flight arrived three hours or more late, was cancelled with less than 14 days' notice, or who was denied boarding, on a flight covered by Regulation (EC) No 261/2004: every flight from an EU airport, and flights into the EU on an EU airline. The letter claims the fixed compensation — €250, €400 or €600 per passenger, by distance — from the airline that operated the flight. The airline's own claim form and the EU complaint form are free and do the same job. Send it by registered post (An Post) or, where accepted, by email, and keep proof of sending.
- Complaint to a phone or broadband provider (Ireland)For a customer in Ireland with a problem with a mobile, landline or broadband provider: a slow or broken service, wrong bills, charges you did not agree to, or trouble moving or switching. The letter is the formal complaint ComReg asks you to make first, and asks for a complaint reference number. If the provider does not resolve it within 10 working days, or you are not satisfied with its response, ComReg's Consumer Care team can take it up free. Send it by email or through the provider's complaints channel.
- Complaint to an energy supplier (Ireland)For a household customer in Ireland with a problem with an electricity or gas supplier: a high or estimated bill, a wrong meter reading, a payment taken twice, trouble switching, or arrears you dispute. The letter is the formal complaint under the supplier's own complaints code. If its final response does not settle it, the Commission for Regulation of Utilities (CRU) Customer Care Team takes the complaint free. Send it by email or registered post (An Post), with a meter reading.
- Chargeback request to your card provider (Ireland)For someone in Ireland who paid by debit or credit card and did not get what they paid for — goods never delivered, faulty or not as described, a refund never paid, a payment taken twice — and could not settle it with the trader. The letter asks the card provider to raise a chargeback under the card scheme's rules and to answer in writing. Many providers have a free online dispute form that does the same job; ask the trader first.
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