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- Complaint to an electricity or gas supplier (Romania)The written complaint to a Romanian electricity or gas supplier, with everything it needs to settle it: the customer code, the supply point, the meter's number and actual reading, the disputed bill and its period, what is wrong and what is asked for. It asks for an answer within the time set by ANRE's performance standard and names the next step — a complaint to ANRE. Water is a separate regime and is not covered.
- Complaint about a faulty product (Romania)The complaint in which a consumer in Romania asks the seller to repair or replace faulty goods, under Emergency Ordinance no. 140/2021: the product, the date and price of purchase, what is wrong and when it appeared, and the remedy asked for. It points out that the goods must be brought into conformity free of charge within 15 calendar days at most, and what follows if they are not.
- Complaint to the consumer protection authority, ANPC (Romania)The complaint to ANPC, Romania's consumer protection authority, or its county office, when the trader has not solved the problem: the trader's details, what happened, what was already tried with the trader, and what is asked for. In Romania ANPC registers and examines individual consumer complaints and, as with any petition, answers within 30 days.
- Flight delay or cancellation compensation claim (Romania)The claim to an airline for compensation under Regulation (EC) No 261/2004 — 250, 400 or 600 euros per passenger, by distance — when a flight arrived at least three hours late or was cancelled without the notice required. It gives the flight and booking details, the scheduled and actual times, the other passengers on the booking, extra expenses, and the account for payment. It names ANPC as the regulation's national enforcement body.
- Complaint about a package holiday (Romania)The complaint to the organiser of a package holiday about services that were not what was booked — accommodation, transport, transfers, meals: the trip, dates and travellers, what was wrong, how and to whom it was reported on the spot, and the price reduction and compensation claimed. The organiser answers for every service in the package, even those provided by other firms (Ordinance no. 2/2018).
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