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- Notice of defects in goods, demanding repair, replacement or a price cut, in Italian (Switzerland)For buyers in Switzerland whose goods are faulty, in Italian: gives notice of the defect under Art. 201 CO as soon as it is found, and demands with a deadline repair under the guarantee terms, a fault-free replacement (Art. 206 CO), a price reduction or rescission of the sale (Art. 205 CO). Claims become time-barred two years after delivery (Art. 210 CO). Swiss law gives no right to send back goods bought online when nothing is wrong with them. Send it by registered post.
- Complaint after a package holiday: price reduction and compensation, in Italian (Switzerland)For travellers who booked a package holiday in Switzerland and found services missing or defective, in Italian: claims from the organiser, under the Swiss Federal Act on Package Travel (SR 944.3) — not the EU directive — the difference between the price of the agreed and of the services provided (Art. 13) and other costs (Art. 14), with a deadline. The period for complaints is in the travel contract (Art. 6). Send it by registered post.
- Notice of defects in goods: demanding repair, replacement or a price cut (Switzerland)For buyers in Switzerland whose goods are faulty: gives notice of the defect (Mängelrüge) under Art. 201 CO as soon as it is found and demands, with a deadline, repair under the guarantee, a fault-free replacement (Art. 206 CO), a price reduction or rescission (Art. 205 CO). Claims are time-barred two years after delivery (Art. 210 CO). Swiss law has no right to return faultless online purchases. Send it registered. Swiss authorities and courts work in their official language — German, French or Italian — so this English version is for dealings between private parties.
- Flight delay or cancellation compensation claim (Switzerland)For a passenger whose flight arrived three hours or more late, was cancelled with less than 14 days' notice, or who was denied boarding, on a flight covered by Regulation (EC) No 261/2004: every flight from an airport in Switzerland, the EU, Iceland or Norway, and flights into them on an airline from one of those countries. The letter claims the fixed compensation — €250, €400 or €600 per passenger, by distance — from the airline that operated the flight. The airline's own claim form and the EU complaint form are free and do the same job. Send it by registered post (Einschreiben); Swiss authorities work in their official language, not English.
- Flight delay or cancellation compensation claim, in Italian (Switzerland)For passengers whose flight from Switzerland — or into it on an airline from Switzerland, the EU, Iceland or Norway — arrived three hours or more late, was cancelled less than 14 days before departure, or who were denied boarding. The letter, in Italian, claims the fixed compensation of Regulation (EC) No 261/2004, which applies in Switzerland through the air transport agreement with the EU: €250, €400 or €600 per passenger, by distance, from the airline that operated the flight. The airline's own form is free; the BAZL takes complaints online. Send it by registered post.
- Complaint after a package holiday: price reduction and compensation, in French (Switzerland)For travellers who booked a package holiday in Switzerland and found services missing or defective, in French: claims from the organiser, under the Swiss Federal Act on Package Travel (SR 944.3) — not the EU directive — the difference between the price of the agreed and the services provided (Art. 13) and other costs (Art. 14), with a deadline. The period for complaints is in the travel contract (Art. 6). Send it by registered post.
- Flight delay or cancellation compensation claim, in French (Switzerland)For passengers whose flight from Switzerland — or into it on an airline from Switzerland, the EU, Iceland or Norway — arrived three hours or more late, was cancelled less than 14 days before departure, or who were denied boarding. The letter, in French, claims the fixed compensation of Regulation (EC) No 261/2004, which applies in Switzerland through the air transport agreement with the EU: €250, €400 or €600 per passenger, by distance, from the airline that operated the flight. The airline's own form is free; the BAZL takes complaints online. Send it by registered post.
- Flight delay or cancellation compensation claim, in German (Switzerland)For passengers whose flight from Switzerland — or into it on an airline from Switzerland, the EU, Iceland or Norway — arrived three hours or more late, was cancelled less than 14 days before departure, or who were denied boarding. The letter, in German, claims the fixed compensation of Regulation (EC) No 261/2004, which applies in Switzerland through the air transport agreement with the EU: €250, €400 or €600 per passenger, by distance, from the airline that operated the flight. The airline's own form is free; the BAZL takes complaints online. Send it by registered post.
- Complaint after a package holiday: price reduction and compensation, in German (Switzerland)For travellers who booked a package holiday in Switzerland and found services missing or defective, in German: claims from the organiser, under the Swiss Federal Act on Package Travel (SR 944.3) — not the EU directive — the difference between the price of the agreed and the services provided (Art. 13) and other costs (Art. 14), with a deadline. The period for complaints is in the travel contract (Art. 6). Send it by registered post.
- Notice of defects in goods, demanding repair, replacement or a price cut, in French (Switzerland)For buyers in Switzerland whose goods are faulty, in French: gives notice of the defect (avis des défauts) under Art. 201 CO as soon as it is found, and demands with a deadline repair under the guarantee terms, a fault-free replacement (Art. 206 CO), a price reduction or rescission of the sale (Art. 205 CO). Claims become time-barred two years after delivery (Art. 210 CO). Swiss law gives no right to send back goods bought online when nothing is wrong with them. Send it by registered post.
- Notice of defects in goods, demanding repair, replacement or a price cut, in German (Switzerland)For buyers in Switzerland whose goods are faulty, in German: gives notice of the defect under Art. 201 CO as soon as it is found, and demands with a deadline repair under the guarantee terms, a fault-free replacement (Art. 206 CO), a price reduction or the unwinding of the sale (Art. 205 CO). Claims become time-barred two years after delivery (Art. 210 CO). Swiss law has no right to return goods bought online when nothing is wrong with them. Send it by registered post.
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