Request for a refund for a service not performed

Published byDocMuse

You paid in advance and the service was never performed — a trip cancelled, a tradesman who never came, a course that never started. The request states what was paid, when and for what, establishes that the service was not provided, and sets a period for the money to be returned. Attach the proof of payment: without it the argument turns into whether there was a payment at all.

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Common questions

I paid cash and have no document. Is the money lost?

Not necessarily, but it is harder to prove. A bank statement, messages in which the sum was confirmed, a witness or subsequent correspondence all help. That is why the request has a field for the proof of payment rather than taking it for granted.

What if the service was partly performed?

Then the request is for the corresponding part rather than the whole sum. Set out what was done and what was not — asking for everything where performance was partial gives an easy ground to reject it entirely.

The trader offers a voucher instead of money. Do I have to take it?

No. A voucher or credit towards a future service is an offer, not performance. If you would rather have your money back, say so expressly and do not accept the substitute by staying silent.

What period should I allow for the refund?

A reasonable and specific one — with a date, not the word "soon". A stated period is what turns non-performance into default and opens the next step.