Wales: templates and forms

For a consumer in England or Wales who bought a used car from a dealer and found a fault. Under the Consumer Rights Act 2015 the car must be of satisfactory quality for its age, mileage and price, and as described. The letter describes the fault and asks for the remedy you choose: rejection and a full refund within 30 days of delivery, a repair or replacement, or, after a failed repair, a refund or a price reduction. It is a letter before claim: 14 days to reply, then the County Court. Not for a private sale.

For an employee in England, Wales or Scotland who wants to change their hours, days or place of work — part-time, compressed hours, home or hybrid working: a dated, written statutory request under section 80F of the Employment Rights Act 1996, giving your present pattern, the change and when it should start, and saying whether you made another request in the last 12 months. It is a right from your first day, and the employer must decide within two months. Hand it in and email it.

For a worker in England, Wales or Scotland whose employer, or former employer, has not paid wages, final pay, overtime or holiday pay that is due: a letter before claim setting out what is owed and how it is worked out, the total, the unlawful-deductions rule in section 13 of the Employment Rights Act 1996, and 14 days to pay, naming the next steps — Acas early conciliation, which is free and online, then an employment tribunal claim. Sent first class and by email.

For anyone asked by a bank, employer, council, DVLA or another organisation to confirm facts by statutory declaration — a lost document, living together, a name used, an address or a family link. You write the facts in numbered paragraphs; the document adds the words the Statutory Declarations Act 1835 requires. You sign it in person before a solicitor or commissioner for oaths, for the fee set by law of £5, plus £2 for each exhibit, or before a notary public, who sets their own fee.

For a driver or rider in England or Wales whose car, motorbike or bicycle was damaged by a pothole. The letter tells the highway authority (usually the council) when and where it happened, the damage and the cost, and holds it liable for failing to maintain the road under section 41 of the Highways Act 1980; if it relies on the section 58 defence, it asks for the inspection and repair records. A letter before claim: 14 days, then the small claims track. Most authorities also have a free online claim form.

For two private people in the UK selling and buying a used car, van or motorbike. It records the vehicle, the price, the time the keys changed hands, the mileage and the faults the seller knows of, and has a receipt for the money. Selling “as seen” does not let a seller misdescribe the car. A private sale needs no tax and no form: the seller tells DVLA online the same day and gives the buyer the green new keeper slip from the log book (V5C). Both sign; each keeps a copy.

For an employer in England, Wales or Scotland taking someone on for a set period — maternity cover, a season, a project: a contract with an end date that is also the written statement of particulars the law requires on or before the first day. It includes the protection of the Fixed-term Employees Regulations 2002, the four-year rule for successive contracts and early termination by notice. Each party should take advice before signing. Signed by both; each keeps a copy.

For anyone aged 16 or over who is changing their first name, surname or both — after marriage, divorce or simply by choice — and needs proof for their bank, employer, HM Passport Office or DVLA. An unenrolled deed poll you make yourself: it renounces the old name, adopts the new one and is signed in both names in front of two adult witnesses. GOV.UK explains the free route and the optional enrolment at the Royal Courts of Justice, which costs a fee.

For an employee in England, Wales or Scotland who needs time off beyond their holiday — a long trip, a family matter, study — and wants their employer's agreement: a letter asking for unpaid leave between two dates, with the return date, and asking the employer to confirm in writing your return to the same job and what happens to holiday, pension and benefits. There is no general right to unpaid leave; carer's leave, parental leave and time off for dependants are separate statutory rights. Hand it in and email it.

For a parent or other person with parental responsibility who agrees that the other parent, or someone else, may apply for a British passport for the child. Usually one person with parental responsibility signs the application, but HM Passport Office may ask for the consent of everyone who has it — for example after a separation. The letter names the child and the applicant, gives your contact details and encloses a copy of your ID. Send it with the application, or as HMPO asks.

For a driver in Great Britain after a collision: one place to write down the other driver's name, address, vehicle and insurer, the time and place, what happened, the damage and the witnesses, while the details are fresh. Each driver keeps their own record and sends it with the insurance claim. It is not an admission of fault. A driver who does not give their details at the scene must report the accident to the police as soon as possible and within 24 hours at most (section 170 of the Road Traffic Act 1988); this record does not replace that report.

For an employee in England, Wales or Scotland whose statutory request for flexible working has been turned down: a letter appealing against the decision, giving your grounds — a reason outside the eight the law allows, wrong facts, no real consultation — and any alternative you would accept, asking for an appeal meeting with a companion. The whole decision, appeal included, must be made within two months of the request unless you agree longer. Hand it in and email it.

For a tenant in England or a contract-holder in Wales who has moved out and is still waiting for the deposit. A letter before claim to the landlord or letting agent: it gives the date the tenancy ended, the deposit and the scheme protecting it, asks for the deposit back within 14 days or a written list of any deduction with evidence, and says which deductions you dispute. If you cannot agree, the next step is the scheme’s free dispute service, then the County Court. In England, if the deposit was never protected, use the letter before claim for an unprotected deposit instead.

For the end of a tenancy in England, Wales or Scotland (in Wales, an occupation contract). It records the day the keys were returned, the final meter readings, the condition of each room compared with the check-in report and anything the tenant does not accept. Signed by both — or, if the landlord or agent does not attend, completed by the tenant alone with dated photos and sent to them by email and first class post. It is the evidence the deposit scheme’s free dispute service looks at.

For a leaseholder of a flat or house in England or Wales who pays a variable service charge and wants to see how it is spent. Under sections 21 and 22 of the Landlord and Tenant Act 1985 the letter asks the landlord or managing agent for a written summary of the costs for a service charge year and, if you already have a summary or the year-end accounts, for facilities to inspect the accounts, receipts and other supporting documents and take copies. Failing without reasonable excuse to comply is an offence. The Leasehold Advisory Service (LEASE) publishes free model letters.

For landlords, letting agents and tenants in England, Wales or Scotland at the start of a tenancy — in Wales, an occupation contract. It records the condition of each room, the furniture and appliances, the meter readings, the keys and the smoke and carbon monoxide alarms, refers to dated photos, and gives the tenant seven days to add comments. Both sign it. No law requires a landlord to make an inventory (in Scotland, a letting agent who manages the check-in must), but the deposit schemes’ free dispute services rely on one when a landlord proposes deductions at the end.