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- Complaint about a package holiday (Ireland)For a traveller whose package holiday — transport and accommodation, or other travel services, sold together — was not as booked. The letter tells the organiser that it is responsible for every service in the package under the European Union (Package Travel and Linked Travel Arrangements) Regulations 2019 (S.I. No. 80 of 2019, as amended), and claims a price reduction and compensation, with a total and 14 days to reply. The Competition and Consumer Protection Commission (CCPC) explains package holiday rights free of charge. Send it by registered post (An Post) or, where accepted, by email, and keep proof of sending.
- Claim for a delayed or cancelled flight (Ireland)For a passenger whose flight arrived three hours or more late, was cancelled with less than 14 days' notice, or who was denied boarding, on a flight covered by Regulation (EC) No 261/2004: every flight from an EU airport, and flights into the EU on an EU airline. The letter claims the fixed compensation — €250, €400 or €600 per passenger, by distance — from the airline that operated the flight. The airline's own claim form and the EU complaint form are free and do the same job. Send it by registered post (An Post) or, where accepted, by email, and keep proof of sending.
- Complaint to a phone or broadband provider (Ireland)For a customer in Ireland with a problem with a mobile, landline or broadband provider: a slow or broken service, wrong bills, charges you did not agree to, or trouble moving or switching. The letter is the formal complaint ComReg asks you to make first, and asks for a complaint reference number. If the provider does not resolve it within 10 working days, or you are not satisfied with its response, ComReg's Consumer Care team can take it up free. Send it by email or through the provider's complaints channel.
- Complaint to an energy supplier (Ireland)For a household customer in Ireland with a problem with an electricity or gas supplier: a high or estimated bill, a wrong meter reading, a payment taken twice, trouble switching, or arrears you dispute. The letter is the formal complaint under the supplier's own complaints code. If its final response does not settle it, the Commission for Regulation of Utilities (CRU) Customer Care Team takes the complaint free. Send it by email or registered post (An Post), with a meter reading.
- Claim to a dealer for a faulty used car (Ireland)For a consumer in Ireland who bought a used car from a dealer and found a fault. Under the Consumer Rights Act 2022 the car must conform to the contract, taking its age, mileage and price into account. The letter describes the fault and asks for the remedy you choose: ending the contract for a refund within 30 days of delivery, a repair or replacement, or, after a failed repair, a refund or a price reduction. It gives the dealer 14 days to reply, then the Small Claims procedure (claims up to €2,000). The CCPC explains these rights free. Not for a private sale. Send it by registered post (An Post).
- Letter reporting disrepair and asking for repairs (Ireland)For a private tenant in Ireland whose rented home needs repairs: damp and mould, a broken boiler, leaks, faulty electrics. The letter lists each problem in writing, with dated photos, recalls the landlord's duty to repair under section 12 of the Residential Tenancies Act 2004 and the minimum standards for rented houses, asks for an inspection within 14 days, and confirms you will keep paying the rent. If nothing is done, the council can inspect and the RTB's dispute service is open. Send it by email or registered post.
- Formal grievance letter (Ireland)For an employee in Ireland who wants a workplace problem dealt with formally: treatment by a manager or colleague, pay, hours, duties or conditions. The letter raises a formal grievance under your employer's procedure and the Code of Practice on Grievance and Disciplinary Procedures, sets out what happened and what you want done, asks for a meeting and the right to bring a colleague or trade union representative, and asks for the outcome in writing. Hand it in or email it.
- Letter asking your landlord to return your deposit (Ireland)For a tenant in Ireland who has moved out and is still waiting for the deposit, or got back less than expected. The letter to the landlord or letting agent gives the date the tenancy ended and the deposit paid, recalls that a deposit must be returned promptly less only lawful deductions, asks for it within 14 days or a written list of deductions with evidence, and says which you dispute. If nothing comes, the next step is the Residential Tenancies Board's dispute service. Send it by email or registered post.
- Request for a review of a social welfare decision (Ireland)For someone in Ireland who disagrees with a Department of Social Protection decision on a payment such as Jobseeker's, Illness Benefit, Disability Allowance or Carer's Allowance. It asks the Deciding Officer to review the decision, with new facts or evidence. A review has no time limit, but it does not replace an appeal: the free SWAO1 form, or the online appeal, must reach the Social Welfare Appeals Office within 60 days, and you can do both. Post it by registered post (An Post) or hand it in. Sold blank, as it may hold health data.
- Complaint to your insurer about a claim or policy (Ireland)For a policyholder in Ireland whose insurer has refused, underpaid or delayed a claim, cancelled a policy or charged unfairly — car, home, travel, health or other insurance. The letter is a formal complaint under the insurer's complaints procedure and asks for the reports its decision relied on. Under the Central Bank's Consumer Protection Code the insurer acknowledges it and gives a final response; after that, you can go free to the Financial Services and Pensions Ombudsman. Send it by email or registered post (An Post).
- Chargeback request to your card provider (Ireland)For someone in Ireland who paid by debit or credit card and did not get what they paid for — goods never delivered, faulty or not as described, a refund never paid, a payment taken twice — and could not settle it with the trader. The letter asks the card provider to raise a chargeback under the card scheme's rules and to answer in writing. Many providers have a free online dispute form that does the same job; ask the trader first.
- Complaint to a bank or financial firm (Ireland)For a customer in Ireland with a complaint about a bank, credit union, card provider, lender, pension or investment firm — a charge, a refused or wrong payment, poor service, a mistake or a mis-sold product. The letter is a formal complaint under the firm's complaints procedure: under the Central Bank's Consumer Protection Code a regulated firm acknowledges it, keeps you updated and gives a final response. If you are not satisfied, you can then go free to the Financial Services and Pensions Ombudsman (FSPO). Send it by email or by registered post (An Post).
- Letter to your employer about unpaid wages or holiday pay (Ireland)For an employee in Ireland, still working or already gone, who has not been paid wages, holiday pay, public holiday pay or pay for leave untaken on leaving. The letter sets out each sum and the total, recalls the Payment of Wages Act 1991 and the Organisation of Working Time Act 1997, and asks for payment within 14 days with a payslip. If you are not paid, the next step is a complaint to the Workplace Relations Commission, free and online, within six months. Hand it in or email it.
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