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6 documents match
- Flight delay or cancellation compensation demand (Cyprus)A passenger's written demand to an airline for the compensation of Regulation (EC) 261/2004, €250, €400 or €600 depending on distance, when a flight from Cyprus, or to Cyprus with a European airline, arrived three hours or more late, was cancelled without timely notice, or the passenger was denied boarding. It also claims meals, hotel or transport costs, asks for cash rather than vouchers, and warns of a complaint to the Department of Civil Aviation.
- Complaint to the Consumer Protection Service (Cyprus)A consumer's written complaint to the Consumer Protection Service of the Ministry of Energy, Commerce and Industry about a business that breached their rights: a misleading practice, an unfair term, a refusal to refund or repair. It sets out in order the business, the purchase, the problem, what was done to resolve it and what is asked, and lists the attachments. It goes with the Service's complaint form, online or on paper.
- Complaint to a package holiday organiser (Cyprus)A traveller's written claim against the organiser of a package holiday bought in Cyprus when the services were not as agreed: the hotel, flights, transfers or excursions. It relies on Law 186(I)/2017, under which the organiser answers for every service in the package, records the failures and when they were reported on the spot, and asks for a price reduction, compensation and the traveller's own costs, before the Consumer Protection Service.
- Complaint to the EAC or another electricity supplier (Cyprus)A Cypriot consumer's written complaint to the Electricity Authority of Cyprus (EAC) or another electricity supplier about a disputed bill, a meter reading, a power cut or poor service. It is the first step the procedure of the Cyprus Energy Regulatory Authority (CERA) requires, and it also serves as the second complaint, made within seven days of the supplier's decision, before going to CERA. It asks for a written decision and for no disconnection over the disputed amount.
- Card transaction dispute and chargeback request (Cyprus)A Cypriot cardholder's written request to the bank or card issuer disputing charges: a transaction the cardholder did not authorise, a purchase never delivered, a refund the merchant did not make, a double charge or a subscription already cancelled. It asks the issuer to recover the charge from the merchant's bank (a chargeback) and, for an unauthorised transaction, to refund by the next business day under Law 31(I)/2018, and warns of a referral to the Financial Ombudsman.
- Complaint about a faulty product (Cyprus)A Cypriot consumer's written notice asking the seller to repair or replace, free of charge, a product that has broken or is not as agreed. It relies on the two-year legal guarantee of Law 154(I)/2021, which binds the seller rather than the manufacturer, describes the fault and when it was found, asks for a receipt when the product is handed in and requires the remedy within the 25 days the Law allows, reserving a price reduction or ending the sale.
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