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- Refund demand after a failed repair (Malta)For a consumer in Malta whose faulty goods were repaired or replaced and still do not work, or whose seller refused or delayed the repair. Under Part X of the Consumer Affairs Act (Cap. 378) you may then ask for a proportionate price reduction, or end the contract and get the price back. The letter sets out the repairs already tried, makes your choice and gives the seller 14 days before you turn to the MCCAA or the Consumer Claims Tribunal. Send it by registered letter and keep the post office receipt.
- Flight delay or cancellation compensation claim (Malta)For a passenger whose flight arrived three hours or more late, was cancelled with less than 14 days' notice, or who was denied boarding, on a flight covered by Regulation (EC) No 261/2004: every flight from an EU airport, and flights into the EU on an EU airline. The letter claims the fixed compensation — €250, €400 or €600 per passenger, by distance — from the airline that operated the flight. The airline's own claim form and the EU complaint form are free and do the same job. Send it by registered letter and keep the post office receipt.
- Complaint about a water or electricity bill (Malta)For a household in Malta that disputes a water or electricity bill from ARMS Ltd: an estimated reading, a wrong tariff, a charge already paid or a service not supplied. The letter sets out the bill, what is wrong and what you ask for — a corrected bill and a refund or credit — and asks for a written answer. Complain to ARMS first; if it does not resolve the complaint, the Regulator for Energy and Water Services (REWS) takes complaints free. Send it by email and keep a copy.
- Chargeback request to a card issuer (Malta)For someone in Malta who paid by debit or credit card and did not get what they paid for — goods never delivered, faulty or not as described, a refund never paid, a payment taken twice — and could not settle it with the trader. The letter asks the card provider to raise a chargeback under the card scheme's rules and to answer in writing. Many providers have a free online dispute form that does the same job; ask the trader first.
- Complaint about faulty goods (Malta)For a consumer in Malta whose goods from a shop or online seller turn out faulty or not as agreed. Under Part X of the Consumer Affairs Act (Cap. 378) the seller answers for a lack of conformity that appears within two years of delivery, and you tell it within two months of noticing. The letter describes the fault, asks for a free repair or replacement and gives the seller 14 days to answer before you turn to the MCCAA or the Consumer Claims Tribunal. Send it by registered letter and keep the post office receipt.
- Package holiday complaint (Malta)For a traveller whose package holiday — transport and accommodation, or other travel services, sold together — was not as booked. The letter tells the organiser that it is responsible for every service in the package under the Package Travel and Linked Travel Arrangements Regulations (S.L. 409.19), and claims a price reduction and compensation, with a total and 14 days to reply. The Malta Competition and Consumer Affairs Authority (MCCAA) explains package holiday rights free of charge. Send it by registered letter and keep the post office receipt.
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