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For a taxpayer in the UK who cannot pay a tax bill in full on time: a letter to HM Revenue and Customs asking for a Time to Pay arrangement, saying what is owed, why you cannot pay it all now, the monthly amount you propose and your income and outgoings. HMRC's free online service takes a Self Assessment debt of £30,000 or less within 60 days of the due date (HMRC's own limits on 28 October 2026, not law); otherwise HMRC deals with it by phone, and this letter sets out your proposal in writing. Sent first class.

For a worker in England, Wales or Scotland whose employer, or former employer, has not given them their papers: one letter asking for any of missing payslips (section 8 of the Employment Rights Act 1996), a P60 for a tax year, the P45 after leaving, and the written statement of employment particulars (section 1). Fill in only the lines you need; the others drop out. It gives 14 days and names the next steps: a tribunal reference, and telling HMRC. Sent first class and by email.

For anyone who wants a relative, friend or carer to speak to their bank, energy or phone company, council or landlord for them: a signed letter naming the person, the accounts or matter, and whether they may only discuss it and receive information or also give instructions. It lets the organisation share your personal data with them, and you can withdraw it at any time. Many organisations have their own free form; use that if they ask.

For separated parents who have agreed how to bring up their children: where the children live, time with each parent, school holidays and special days, handovers, decisions about school and health, and how you will talk and settle disagreements. It is an agreement between you, not a court order. Cafcass publishes a free parenting plan and guidance, the first place to look; each of you should take independent advice if unsure about any part.

For an adult who wants someone they trust to handle their money and affairs while they can still decide for themselves — when abroad, in hospital or simply needing help. A deed in the form of section 10 of the Powers of Attorney Act 1971, signed in front of a witness. It stops working if you lose mental capacity; for that, make a lasting power of attorney through the Office of the Public Guardian, whose online service is the first place to look.

For a worker in England, Wales or Scotland with a problem at work that talking has not solved — treatment by a manager or colleague, workload, pay, bullying, a change imposed without agreement: a formal written grievance under the Acas Code of Practice, saying what happened and what you want, asking for a meeting without unreasonable delay and to bring a colleague or union representative. Acas's Code and guidance are free. Hand it in and email it.

For an employer and an employee in England, Wales or Scotland who agree that the employee will work partly or wholly from home: a signed variation of the contract setting out the pattern of days, the start date, equipment, any contribution to costs, workstation safety, data security, an optional trial period and how the arrangement can be reviewed or ended. Everything else in the contract stays the same. Signed by both; each keeps a copy.

For an employer and an employee in England, Wales or Scotland: an agreement that the employee keeps the employer's confidential information secret during and after the employment, keeps it secure and returns it on leaving. It states plainly what it cannot stop — whistleblowing, reporting a crime, the disclosures a victim of crime may make, speaking about harassment, discrimination or pay — and contains no non-compete or other restriction after the job ends. Signed by both.

For the driver or keeper of a vehicle given a council penalty charge notice (PCN) for parking in England or Wales who thinks it is wrong and has not yet received a Notice to Owner. The letter gives the ticket's details, the reasons it should be cancelled and the evidence. Councils generally hold the 50% discount while they consider a challenge made within 14 days. The council's free online challenge form does the same job; this letter suits post or email. Not for private car park tickets or police fines.

For a worker in England, Wales or Scotland with a disability or long-term health condition who needs changes at work — equipment, hours, duties, the workplace, how meetings are run: a letter asking the employer to make reasonable adjustments under section 20 of the Equality Act 2010, describing the difficulty at work (not a diagnosis) and the changes asked for, and offering a meeting or an occupational health referral. Access to Work, a free government scheme, can also help. Hand it in and email it. Sold blank, to complete by hand, as it holds health data DocMuse does not collect.

For a consumer in England or Wales who bought a used car from a dealer and found a fault. Under the Consumer Rights Act 2015 the car must be of satisfactory quality for its age, mileage and price, and as described. The letter describes the fault and asks for the remedy you choose: rejection and a full refund within 30 days of delivery, a repair or replacement, or, after a failed repair, a refund or a price reduction. It is a letter before claim: 14 days to reply, then the County Court. Not for a private sale.

For an employee in England, Wales or Scotland who wants to change their hours, days or place of work — part-time, compressed hours, home or hybrid working: a dated, written statutory request under section 80F of the Employment Rights Act 1996, giving your present pattern, the change and when it should start, and saying whether you made another request in the last 12 months. It is a right from your first day, and the employer must decide within two months. Hand it in and email it.

For a worker in England, Wales or Scotland whose employer, or former employer, has not paid wages, final pay, overtime or holiday pay that is due: a letter before claim setting out what is owed and how it is worked out, the total, the unlawful-deductions rule in section 13 of the Employment Rights Act 1996, and 14 days to pay, naming the next steps — Acas early conciliation, which is free and online, then an employment tribunal claim. Sent first class and by email.

For anyone asked by a bank, employer, council, DVLA or another organisation to confirm facts by statutory declaration — a lost document, living together, a name used, an address or a family link. You write the facts in numbered paragraphs; the document adds the words the Statutory Declarations Act 1835 requires. You sign it in person before a solicitor or commissioner for oaths, for the fee set by law of £5, plus £2 for each exhibit, or before a notary public, who sets their own fee.

For a driver or rider in England or Wales whose car, motorbike or bicycle was damaged by a pothole. The letter tells the highway authority (usually the council) when and where it happened, the damage and the cost, and holds it liable for failing to maintain the road under section 41 of the Highways Act 1980; if it relies on the section 58 defence, it asks for the inspection and repair records. A letter before claim: 14 days, then the small claims track. Most authorities also have a free online claim form.

For two private people in the UK selling and buying a used car, van or motorbike. It records the vehicle, the price, the time the keys changed hands, the mileage and the faults the seller knows of, and has a receipt for the money. Selling “as seen” does not let a seller misdescribe the car. A private sale needs no tax and no form: the seller tells DVLA online the same day and gives the buyer the green new keeper slip from the log book (V5C). Both sign; each keeps a copy.

For an employer in England, Wales or Scotland taking someone on for a set period — maternity cover, a season, a project: a contract with an end date that is also the written statement of particulars the law requires on or before the first day. It includes the protection of the Fixed-term Employees Regulations 2002, the four-year rule for successive contracts and early termination by notice. Each party should take advice before signing. Signed by both; each keeps a copy.

For anyone aged 16 or over who is changing their first name, surname or both — after marriage, divorce or simply by choice — and needs proof for their bank, employer, HM Passport Office or DVLA. An unenrolled deed poll you make yourself: it renounces the old name, adopts the new one and is signed in both names in front of two adult witnesses. GOV.UK explains the free route and the optional enrolment at the Royal Courts of Justice, which costs a fee.

For an employee in England, Wales or Scotland who needs time off beyond their holiday — a long trip, a family matter, study — and wants their employer's agreement: a letter asking for unpaid leave between two dates, with the return date, and asking the employer to confirm in writing your return to the same job and what happens to holiday, pension and benefits. There is no general right to unpaid leave; carer's leave, parental leave and time off for dependants are separate statutory rights. Hand it in and email it.

For a parent or other person with parental responsibility who agrees that the other parent, or someone else, may apply for a British passport for the child. Usually one person with parental responsibility signs the application, but HM Passport Office may ask for the consent of everyone who has it — for example after a separation. The letter names the child and the applicant, gives your contact details and encloses a copy of your ID. Send it with the application, or as HMPO asks.

For a driver in Great Britain after a collision: one place to write down the other driver's name, address, vehicle and insurer, the time and place, what happened, the damage and the witnesses, while the details are fresh. Each driver keeps their own record and sends it with the insurance claim. It is not an admission of fault. A driver who does not give their details at the scene must report the accident to the police as soon as possible and within 24 hours at most (section 170 of the Road Traffic Act 1988); this record does not replace that report.

For an employee in England, Wales or Scotland whose statutory request for flexible working has been turned down: a letter appealing against the decision, giving your grounds — a reason outside the eight the law allows, wrong facts, no real consultation — and any alternative you would accept, asking for an appeal meeting with a companion. The whole decision, appeal included, must be made within two months of the request unless you agree longer. Hand it in and email it.

For a private tenant in England whose home needs repairs — damp and mould, a broken boiler, leaks, faulty electrics. The letter reports each problem in writing, with dated photos, reminds the landlord of the duty to repair the structure, exterior and installations (section 11 of the Landlord and Tenant Act 1985) and to keep the home fit for human habitation (section 9A), asks to arrange an inspection within 14 days, and confirms you will keep paying the rent. If nothing happens, the council can inspect, and the letter of claim under the housing conditions protocol is the next step.

For a private tenant in England who wants to move out. Since 1 May 2026 every private assured tenancy is periodic, and a tenant ends it by written notice to quit of at least two months, unless the landlord agrees in writing to a shorter period. The notice gives your end date, with a saving clause that moves it to the first valid date if needed, can ask the landlord to agree an earlier date, asks for a check-out and the return of your deposit, and gives your forwarding address. Send it first class with a free certificate of posting, and by email too.