Complaint & Appeal: templates and forms

A claim letter to the airline under EU Regulation (EC) No 261/2004, written for Germany: €250, €400 or €600 compensation per passenger when you reached your destination three hours or more late, your flight was cancelled at short notice, or you were denied boarding. It sets out the flight, the amount by distance, a refusal of vouchers, your out-of-pocket costs and a payment deadline, and names the German conciliation bodies that come next. For passengers on the same booking too. In German.

The claim letter to the airline when your flight reached its destination at least three hours late, was cancelled at short notice, or you were denied boarding: you claim compensation of €250, €400 or €600 per passenger under Article 7 of Regulation (EC) No 261/2004, plus costs you paid for meals and accommodation, with a payment deadline and your account. If the airline does not answer, or answers unsatisfactorily, within six weeks, Austria's Agency for Passenger Rights (apf) helps free of charge; this letter is the first step there. In German.

A consumer complaint to your electricity or gas supplier in Germany — a wrong bill, excessive instalments, a meter reading not taken over, a missing bonus or a termination left unconfirmed. The letter gives customer number, meter number and supply address, describes the problem, asks for a remedy and points to the four-week statutory deadline for an answer (§ 111a of the German Energy Industry Act, EnWG). If it fails, it is the precondition for a free application to the energy conciliation body, the Schlichtungsstelle Energie (§ 111b EnWG). Not for water or district heating. In German.

The declaration to the seller when repair or replacement of defective goods has failed, in Austria: you claim an appropriate price reduction or termination of the sale (formerly Wandlung), giving the ground, the amount, a payment deadline and your account. Under § 12 of the Austrian Consumer Warranty Act (VGG) for consumer purchases from 2022 and § 932 of the Austrian Civil Code (ABGB). Termination is excluded for a minor defect; a price reduction remains. After termination the seller pays for the return. The rights must reach a court within three months after the warranty period ends (§ 28 VGG). In German.