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6 documents match
- Notice of faults on a package holiday, handed in on the spot (Austria)The written notice of faults you hand to the tour organiser's rep or contact point while still on holiday: it lists the lack of conformity with dates, asks for a remedy by a deadline, and reserves price reduction, damages and compensation for lost holiday enjoyment. Under § 11 Abs 2 of the Austrian Package Travel Act (PRG) you must inform the organiser without undue delay; failing to do so can count against you as contributory fault. At the foot the rep confirms receipt with date and time. In German.
- Withdrawal from a distance or off-premises contract (Austria)The withdrawal notice for an online purchase, an order by phone or catalogue, or a contract made away from the trader's premises in Austria: you withdraw within 14 days without giving reasons under § 11 of the Austrian Distance and Off-Premises Contracts Act (FAGG) and ask for your money back. The model withdrawal form in the FAGG's annex is free and works just as well; no form is prescribed, and sending in time is enough. For contracts made online from 1 October 2026 the shop must also offer a withdrawal function (§ 13a FAGG). In German, ready to sign and send.
- Objection to an electricity or gas price change (Austria)E-Control, Austria's energy regulator, offers a free model letter for this. This document is your own objection to a price or terms change announced by your electricity or gas supplier in Austria. For electricity, households can object within four weeks of receiving the notice, free and whatever the binding period (§ 21 of Austria's Electricity Act, ElWG); the contract then ends after the statutory period, on the old terms until then. Outside a binding period you can also give two weeks' notice (§ 24 ElWG). Gas is governed by the GWG 2011. With customer number, metering point and a request to confirm the end date. In German.
- Ending a gym contract or subscription – magazine, membership, streaming (Austria)A letter ending a gym contract or a running subscription in Austria — a magazine, a membership, streaming or a delivery plan. You give ordinary notice for the earliest date; for a magazine or delivery plan, notice under § 15 of Austria's Consumer Protection Act (KSchG), two months before the end of the first year and then of each half-year; notice for good cause such as illness or pregnancy; or notice for the original end date where you were not reminded before an automatic renewal (§ 6 Abs 1 Z 2 KSchG). With revocation of the direct debit and a request to confirm the end date. In German.
- Ending a mobile or internet contract (Austria)A letter ending your mobile, landline or internet contract with a provider in Austria: with ordinary notice for the earliest date, at the end of the minimum term, or extraordinarily after a change to the terms or charges that is not solely to your benefit — then with no remaining charges for the minimum term (§ 135 of Austria's Telecommunications Act, TKG 2021). After the minimum term, at most one month's notice applies. With customer, contract and phone numbers, revocation of the direct debit and a request for written confirmation of the end date. In German.
- Ending a household, liability or legal-expenses insurance (Austria)A letter ending your household contents, personal liability or legal-expenses insurance in Austria: at the end of the insurance period or term; under § 8 Abs 3 of Austria's Insurance Contract Act (VersVG), for a contract of more than three years, on one month's notice for the end of the third and each later year; or after a claim. With policy number, type of insurance, start date, revocation of the direct debit and a request for written confirmation. Motor insurance has its own document. In German.
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