Consumer: templates and forms
6 forms available to fill in or download.
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Request this documentLetter before a small claim to a business that will not refund or pay you (Northern Ireland)
Why it matches: The trader kept your deposit although the job was never done.
Northern Ireland · in English · for consumers
For a consumer in Northern Ireland whose complaint to a trader has got nowhere — a refund refused, a deposit kept, money owed for faulty goods or poor work. The letter sets out the claim and the amount, lists your documents, gives 14 days to pay or reply, and says that otherwise you will make a small claim in the county court, which hears claims of up to £5,000 and can be started online. Northern Ireland has no pre-action practice direction like England's, but the letter shows the court that you tried to settle first. Send it by email and by recorded delivery (Royal Mail Signed For).
Complaint about poor work by a builder, garage or other trader (Northern Ireland)
Why it matches: The decorator walked off the job and will not come back to put it right.
Northern Ireland · in English · for consumers
For a consumer in Northern Ireland whose builder, decorator, garage, repairer or other service provider did the work badly or not as agreed. Under the Consumer Rights Act 2015 a trader must perform a service with reasonable care and skill; the letter asks for the work to be put right at the trader's cost or, where that is not possible, for a price reduction (sections 49, 55 and 56), and is your final letter before a small claim in the county court, with 14 days to reply. Send it by email and by recorded delivery (Royal Mail Signed For), with photos.
Complaint about poor work by a builder, garage or other trader (Scotland)
Why it matches: The decorator walked off the job half finished and will not return your calls.
Scotland · in English · for consumers
For a consumer in Scotland whose builder, decorator, garage, repairer or other service provider did the work badly or not as agreed. Under the Consumer Rights Act 2015, which applies across the UK, a trader must perform a service with reasonable care and skill; the letter asks for the work to be put right at the trader's cost or, where that is not possible, for a price reduction (sections 49, 55 and 56), and is a letter before action with 14 days to reply, then a claim in the sheriff court (simple procedure up to £5,000). Send it by email and by first class post, with photos.
Complaint about poor work by a builder, garage or other trader (England and Wales)
Why it matches: A builder in England left you with a botched job and will not put it right.
England and Wales · in English · for consumers
For a consumer whose builder, decorator, garage, repairer or other service provider did the work badly or not as agreed. Under the Consumer Rights Act 2015 a trader must perform a service with reasonable care and skill; the letter asks for the work to be put right at the trader's cost or, where that is not possible, for a price reduction (sections 49, 55 and 56), and is a letter before claim with 14 days to reply. Send it by email and by first class post, with photos.
Letter before claim to a business that will not refund or pay you (England and Wales)
Why it matches: The trader kept your deposit although it never did the job.
England and Wales · in English · for consumers
For a consumer whose complaint to a trader has got nowhere — a refund refused, a deposit kept, money owed for faulty goods or poor work. This is the letter before claim the Practice Direction on Pre-Action Conduct expects before a court claim: it sets out the claim and the amount, lists your documents and gives 14 days to reply, and says you will otherwise claim in the County Court, through Money Claim Online. Send it by email and by first class post with a free certificate of posting, and keep a copy.
Notice cancelling an online, phone or doorstep purchase within 14 days (UK)
England, Northern Ireland, Scotland and Wales · in English · for consumers
For a consumer who bought goods or a service online, by phone or away from the trader's premises and has changed their mind. The notice cancels the contract within the 14-day cancellation period of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, with no reason needed, and asks for a refund within 14 days. The model cancellation form the trader must give you, or its own online form, does the same job free. Send it by email and by first class post with a free certificate of posting, and keep a copy.