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For a parent in Northern Ireland whose child has been refused a place at a primary or post-primary school they applied for. An appeal against the Board of Governors' decision to the independent admissions appeal tribunal the Education Authority sets up: it names the decision and sets out why the school's published admissions criteria were not applied, or not applied correctly — the question the tribunal decides. Lodge it by the deadline in the Education Authority's letter, through EA Connect, on its paper form or as this letter, posted first class with the decision letter.

For a consumer in Northern Ireland whose builder, decorator, garage, repairer or other service provider did the work badly or not as agreed. Under the Consumer Rights Act 2015 a trader must perform a service with reasonable care and skill; the letter asks for the work to be put right at the trader's cost or, where that is not possible, for a price reduction (sections 49, 55 and 56), and is your final letter before a small claim in the county court, with 14 days to reply. Send it by email and by recorded delivery (Royal Mail Signed For), with photos.

For an employee in Northern Ireland with 26 weeks' service who wants to change their hours, days or place of work — part-time, compressed hours, home or hybrid working: a dated written application under Article 112F of the Employment Rights (Northern Ireland) Order 1996, giving your present pattern, the change, when it should start and its likely effect on the business, and saying you have made no other request in the last 12 months. The employer must meet you within 28 days. Hand it in and email it.

For two people or businesses who have agreed to end a dispute — over money, goods, work done, damage or a deposit — by one paying the other an agreed sum. The agreement records the payment and when it is due, that once paid it settles all claims about the dispute, that neither side admits liability, and that each bears its own costs. It is not for a dispute with an employer: an employee's claims are settled only by an agreement made after independent advice, or through Acas. Both sign it; each keeps a copy.

For someone who has revoked a power of attorney they gave under the 1971 Act: a letter to a bank, building society, utility, landlord or any organisation the attorney has dealt with, saying the power has been revoked, asking them to stop accepting the attorney’s instructions and to confirm it in writing. It encloses a copy of the deed of revocation and goes first class with a free certificate of posting, or by hand.

For an employee in England, Wales or Scotland who wants to change their hours, days or place of work — part-time, compressed hours, home or hybrid working: a dated, written statutory request under section 80F of the Employment Rights Act 1996, giving your present pattern, the change and when it should start, and saying whether you made another request in the last 12 months. It is a right from your first day, and the employer must decide within two months. Hand it in and email it.

For a customer who wants to close a current account with a bank or building society. Under regulation 51 of the Payment Services Regulations 2017 you can end a current account at any time, subject to a notice period of up to one month if your terms set one, and closing is free once the account has been open for six months. The letter asks the bank to close the account, cancel cards and payments, pay the remaining balance to another account and confirm the closure in writing. Most banks also close accounts free in the app, by phone or in a branch.

For a pregnant employee in Northern Ireland: the written notice of your pregnancy, the expected week of childbirth, the date you want your maternity leave to start and the date for Statutory Maternity Pay, given by the end of the 15th week before the expected week, with your MAT B1 certificate enclosed or to follow. It asks your employer to confirm in writing, within 28 days, when your leave ends and what you will be paid. nidirect explains maternity pay and leave free. Hand it in and email it.

For a private tenant in Northern Ireland who wants to move out of a periodic tenancy, including one that has rolled on after a fixed term. A tenant ends it by notice to quit in writing: at least four weeks if the tenancy has lasted ten years or less, twelve weeks if longer (Article 14A of the Private Tenancies (Northern Ireland) Order 2006). The notice gives your end date with a saving clause, can ask the landlord to agree an earlier date, asks for a check-out and the deposit, and gives your new address. Send it by recorded delivery, or hand it over.

For a parent in Northern Ireland who believes their child has, or may have, special educational needs the school cannot meet from its own resources. A request to the Education Authority for a statutory assessment, the step towards a statement of special educational needs: it sets out your reasons and evidence, asks for the decision within the time limits that apply, and asks for reasons and your appeal rights if the Authority refuses. Posted first class; the Education Authority also has a free online form. Sold blank, as it holds a child's health data.

For a consumer in Northern Ireland whose order from an online or high-street trader has not arrived. Under section 28 of the Consumer Rights Act 2015 the trader must deliver within the agreed time or, if none was agreed, within 30 days, and the goods stay at its risk until you have them (section 29), so a parcel lost in transit is its problem. The letter gives a final 14 days to deliver, after which the contract ends, a full refund is due and you may make a small claim for it in the county court. Send it by email and by recorded delivery (Royal Mail Signed For).

For a private landlord or letting agent in Scotland whose tenant has fallen behind with the rent. Before applying to the tribunal on the rent arrears ground, a landlord must meet the pre-action requirements: this letter gives the tenant clear information on the tenancy terms, the arrears period by period, the tenant’s rights in eviction proceedings and where to find free advice on money and debt, and invites them to agree a reasonable repayment plan by a set date. It never threatens to change the locks: only a tribunal order can end the tenancy. Send it by recorded delivery and keep a copy.

For a consumer in Scotland whose order from an online or high-street trader has not arrived. Under section 28 of the Consumer Rights Act 2015 the trader must deliver within the agreed time or, if none was agreed, within 30 days, and the goods stay at its risk until you have them (section 29), so a parcel lost in transit is its problem. The letter gives a final 14 days to deliver, after which the contract ends and a full refund is due; it is also a letter before action, with simple procedure in the sheriff court as the next step. Send it by email and by first class post.

For a patient or service user in Northern Ireland, or someone complaining with their consent, unhappy with care from a GP practice, a dentist, a hospital or another health and social care service. A formal complaint to the trust or practice under the complaints procedure every HSC organisation has followed since 1 January 2026: it says what happened and what you want done, asks for an answer within the procedure's time limits and names the Northern Ireland Public Services Ombudsman as the next step. The Patient and Client Council helps free. Sent by email. Sold blank, as it holds health data.

For someone in Scotland who needs another person to act for them in one matter only — selling a car, signing a contract, dealing with a bank account or a property sale while they are abroad. The power names the matter, what the attorney may sign and when it ends, and is signed before one witness so that it is self-proving. Like every power that is not a registered continuing power, it has no effect while you are incapable (Adults with Incapacity (Scotland) Act 2000, s 18). If a letter of authority or the organisation’s own free form will do, use that first.

For a client and a self-employed consultant or freelancer in England and Wales, working on their own account or through their own limited company. The agreement covers the services, fees and invoices, expenses, the right to send a substitute, who owns the work, confidentiality, liability, ending the contract and the off-payroll working rules (IR35) for medium and large clients. Its wording does not decide employment or tax status, which follows how the work is actually done, so each party should take advice if the status is unclear.

For a consumer whose order from an online or high-street trader has not arrived. Under section 28 of the Consumer Rights Act 2015 the trader must deliver within the agreed time or, if none was agreed, within 30 days, and the goods stay at its risk until you have them (section 29), so a parcel lost in transit is its problem. The letter gives a final 14 days to deliver, after which the contract ends and a full refund is due. Send it by email and by first class post.

For a business in England and Wales that provides services to another business: consultancy, design, maintenance, marketing or IT support. The agreement sets out the services, the fees, invoicing and payment within an agreed period, who owns the work produced, confidentiality, data protection, a cap on liability, notice to end it and the law of England and Wales. Late payment carries statutory interest. Both businesses sign. For an individual freelancer, the freelance consultancy agreement fits better.

For a pregnant employee in England, Wales or Scotland: the written notice of your pregnancy, the expected week of childbirth, the date you want your maternity leave to start and the date for Statutory Maternity Pay, given by the end of the 15th week before the expected week, with your MAT B1 certificate enclosed or to follow. It asks your employer to confirm in writing, within 28 days, when your leave ends and what you will be paid. GOV.UK explains maternity pay and leave free. Hand it in and email it.

For someone who needs another person to act for them in one matter only — selling a car, signing a contract, dealing with a bank account or a property sale while they are abroad. A deed (Powers of Attorney Act 1971, s 1) that names the matter, what the attorney may sign and when the power ends, signed in front of a witness. If a letter of authority or the organisation’s own free form will do, use that first.

For a contract-holder in Wales who rents from a private landlord on a periodic standard occupation contract and wants to move out. Under sections 168 and 169 of the Renting Homes (Wales) Act 2016 you give the landlord written notice of the date you will give up possession, at least four weeks after the day the landlord receives it — not England’s two months. The contract ends on that date if you leave by then. The notice asks for a check-out and the return of your deposit and gives your new address. Send it first class with a free certificate of posting, and by email too.

For an employer and an employee in England, Wales or Scotland who agree that the employee will work partly or wholly from home: a signed variation of the contract setting out the pattern of days, the start date, equipment, any contribution to costs, workstation safety, data security, an optional trial period and how the arrangement can be reviewed or ended. Everything else in the contract stays the same. Signed by both; each keeps a copy.

For an employer in England, Wales or Scotland taking someone on for a set period — maternity cover, a season, a project: a contract with an end date that is also the written statement of particulars the law requires on or before the first day. It includes the protection of the Fixed-term Employees Regulations 2002, the four-year rule for successive contracts and early termination by notice. Each party should take advice before signing. Signed by both; each keeps a copy.

For a private tenant in England who wants to move out. Since 1 May 2026 every private assured tenancy is periodic, and a tenant ends it by written notice to quit of at least two months, unless the landlord agrees in writing to a shorter period. The notice gives your end date, with a saving clause that moves it to the first valid date if needed, can ask the landlord to agree an earlier date, asks for a check-out and the return of your deposit, and gives your forwarding address. Send it first class with a free certificate of posting, and by email too.