Consumer: templates and forms

The claim to an airline for compensation under Regulation (EC) No 261/2004 — 250, 400 or 600 euros per passenger, by distance — when a flight arrived at least three hours late or was cancelled without the notice required. It gives the flight and booking details, the scheduled and actual times, the other passengers on the booking, extra expenses, and the account for payment. It names ANPC as the regulation's national enforcement body.

The notice by which a consumer in Romania ends a subscription — a gym, an online platform, a course, any recurring service: the contract, the notice period and end date, stopping automatic debits, and a refund of payments made in advance for the time after it ends. It notes that a term allowing no way out, or imposing disproportionate penalties, may be unfair (Law no. 193/2000).

The notice by which a consumer in Romania ends a contract with a phone, internet or TV provider and, if needed, complains about the service. It cites the rules that protect them: an initial term of at most 24 months, termination at any time after it with at most a month's notice, and termination without cost when the provider changes the contract unilaterally. It announces the return of the equipment and asks for confirmation.

The notice by which a consumer in Romania withdraws from an online, phone or off-premises purchase within 14 days — 30 if the contract was made during an unsolicited visit to the home or on an excursion organised by the trader — without giving a reason (Emergency Ordinance no. 34/2014). It identifies the product and the order, asks for every payment — standard delivery included — to be refunded within 14 days to the account given, and announces the return of the goods. It follows the content of the model in the ordinance's annex.