Complaint & Appeal: templates and forms

For street lighting that does not work, potholes, an abandoned vehicle, illegal dumping, noise, a dangerous tree, a missing manhole cover. A report goes further than a phone call, because it is logged with a reference number and has to be answered. Describe the location as precisely as you can and say whether anyone is in danger — that is what determines how quickly it is dealt with.

For when the settlement offered falls short of what the repair actually costs. The objection identifies the claim, the figure you are objecting to, and the ground — a garage quotation, an independent valuation, items left out of the schedule. It also asks for a copy of the expert assessment the insurer relied on, since without it there is no way to contest a particular item.

The step to take when a controller has not answered your request or has refused it without good reason. The order is the same as in consumer disputes: first a request to the organisation, then a complaint to the commission with a copy of the correspondence attached. A complaint with no prior request is usually sent back, because there is no refusal to examine.

Marketing calls, messages and letters stop on an objection under Article 21 of the General Data Protection Regulation. Unlike the other rights, there is no balancing here and no exceptions: on an objection to direct marketing, processing for that purpose ends. The document lists the channels separately, because unsubscribing from the newsletter does not stop the phone calls.