Complaint & Appeal: templates and forms

A passenger's written demand to an airline for the compensation of Regulation (EC) 261/2004, €250, €400 or €600 depending on distance, when a flight from Cyprus, or to Cyprus with a European airline, arrived three hours or more late, was cancelled without timely notice, or the passenger was denied boarding. It also claims meals, hotel or transport costs, asks for cash rather than vouchers, and warns of a complaint to the Department of Civil Aviation.

The claim to an airline for compensation under Regulation (EC) No 261/2004 — 250, 400 or 600 euros per passenger, by distance — when a flight arrived three hours late or more, was cancelled without timely notice, or the passenger was denied boarding. It gives the flight and booking details, the other passengers, the expenses incurred and the IBAN, and asks for payment in money, not vouchers. It goes to the airline first; for flights from Greek airports, the next step is the Hellenic Civil Aviation Authority (ΑΠΑ), the Regulation's enforcement body.

A traveller's written claim against the organiser of a package holiday bought in Cyprus when the services were not as agreed: the hotel, flights, transfers or excursions. It relies on Law 186(I)/2017, under which the organiser answers for every service in the package, records the failures and when they were reported on the spot, and asks for a price reduction, compensation and the traveller's own costs, before the Consumer Protection Service.

The complaint to the organiser of a package holiday bought in Greece when the services were not those agreed — accommodation, flights, transfers, meals, excursions. It sets out the booking, the travellers, what was wrong and when and to whom it was reported on the spot, and claims a price reduction, compensation and the costs the traveller paid to put right a fault the organiser did not fix within the reasonable time it was given (Presidential Decree 7/2018). The organiser answers for every service in the package, even those provided by others.

A Cypriot cardholder's written request to the bank or card issuer disputing charges: a transaction the cardholder did not authorise, a purchase never delivered, a refund the merchant did not make, a double charge or a subscription already cancelled. It asks the issuer to recover the charge from the merchant's bank (a chargeback) and, for an unauthorised transaction, to refund by the next business day under Law 31(I)/2018, and warns of a referral to the Financial Ombudsman.

A Cypriot tenant's written notice asking the landlord to repair defects in the home, such as damp, leaks, electrical faults or a broken air conditioner. It describes the defects and when they were found, sets a deadline and gives a phone number to arrange the work, states that the rent will continue to be paid, and reserves a claim for damages if the repair is not made. It is sent by registered post, with photographs.