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- Disputing an unauthorised card transaction (Moldova)For a cardholder in Moldova disputing with the bank a payment they did not authorise — a lost or stolen card, or card details used without the holder's knowledge — and asking for an immediate refund under art. 56 of Law no. 114/2012 on payment services and electronic money. The bank must be told as soon as possible, and within 13 months of the date the account was debited at the latest, and answers in writing within 15 working days of receiving the complaint. Block the card first, by phone or in the bank's app. It is handed in at a branch for registration, or sent by email or by registered post.
- Complaint about a package holiday (Moldova)For a traveller in Moldova whose package holiday was not as agreed. The letter asks the organiser for a price reduction and compensation under articles 1603 to 1608 of the Civil Code, with a total and 14 days to reply. Claims about a package are time-barred 2 years after the day the trip was to end under the contract (art. 1604 of the Civil Code). The State Inspectorate for the Supervision of Non-Food Products and Consumer Protection (ISSPNPC) takes consumers' petitions. Send it through Poșta Moldovei by registered letter with acknowledgement of receipt, or by email where accepted, and keep proof of sending.
- Petition to the consumer protection inspectorate (Moldova)The petition in which a consumer in Moldova reports to the State Inspectorate for the Supervision of Non-Food Products and Consumer Protection a trader who has breached their rights: the trader, the facts, what was tried with the trader and the result sought. It has what the Administrative Code requires: the name, an address for the answer, the object, the reasons and the signature. The answer is due within 30 days, extendable by at most 15. It is filed free through eDemocrație with an electronic signature, by registered post or at the registry.
- Complaint to an electricity, gas, water or heating supplier (Moldova)The complaint in which a household consumer in Moldova challenges, with the supplier, a bill, a meter reading, an interruption or the quality of an electricity, gas, water and sewerage or heating service: the place of supply, the customer number, the bill and reading in dispute and what is asked for. It is the first step before a petition to ANRE, the energy regulator, which examines it within 30 days. It is handed in for registration or sent by registered post with acknowledgement of receipt.
- Complaint about medical care (Moldova)The complaint by which a patient in Moldova raises the care they received with the head of the medical institution: what happened, when, who was involved and what they ask for. Law no. 263/2005 gives patients the right to challenge the actions of healthcare providers and to be told the outcome and the decision taken (arts 15–16). It is handed in at the institution's registry for a registration number, or sent by registered post with acknowledgement of receipt.
- Complaint to a bank before the regulator (Moldova)The complaint in which a bank customer in Moldova disputes a fee, a payment, a blocked card or account or a loan term and asks for a solution: the product, the facts and the result sought. Under the National Commission for Financial Markets' regulation in force from 1 October 2026, the bank gives a reasoned answer within 15 working days; after that the customer may turn to the Commission (CNPF). It is handed in at a branch for registration or sent by registered post.
- Objection to a State Tax Service decision (Moldova)The objection by which an individual in Moldova challenges a decision of the State Tax Service (SFS) setting taxes or other tax liabilities, within 30 days of being notified of it (art. 267¹ of the Tax Code). It states the decision, the tax, the amount disputed and the grounds, and asks for the decision to be set aside in full or in part. Filed with the SFS for registration, by registered post, or by e-mail with a qualified electronic signature.
- Complaint about a non-conforming product (Moldova)The complaint in which a consumer in Moldova asks the seller to repair or replace a non-conforming product free of charge, under Law no. 105/2003 on consumer protection: the product, the date and price of purchase, what is wrong and the remedy chosen. The remedy is due within 14 calendar days of telling the seller and handing over the product; after that the consumer may ask for a price reduction or a refund. It is handed in at the shop for registration or sent by registered post with acknowledgement of receipt.
- Complaint to the State Labour Inspectorate (Moldova)The petition by which an employee or former employee reports an employer's breaches to Moldova's State Labour Inspectorate — unpaid wages, work without a written contract, overtime, refused leave, safety at work — and asks for an inspection and a written answer. It carries what the Administrative Code requires: the petitioner's name and address, the object and reasons, and a signature; an anonymous petition is not examined. The free route is the lucrezlegal.md platform; on paper it is handed in or sent by registered post, and by e-mail only with a qualified electronic signature.
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