Medical records, patient complaints and health documents in Cyprus
Patients' rights in Cyprus are set by the Safeguarding and Protection of Patients' Rights Law (Law 1(I)/2005), which gives a patient access to their medical record. The EU General Data Protection Regulation adds that the first copy is free and that the answer is due within one month, extendable by two months only for complex or numerous requests. A request for access to a medical record asks a hospital, clinic or doctor for exactly that, naming the department, the period of treatment and the documents wanted, from the discharge note to test results and imaging.
A complaint that a right was breached goes to the provider's Patients' Rights Officer, whom every provider employing more than three people has had to appoint since the 2025 amendment (Law 54(I)/2025). The Officer deals with what can be settled at once and refers the rest to the district Complaints Examination Committee. A complaint about medical care is sent by registered post or handed over against a signature, so its date can be proved. The Officer does not decide compensation for medical negligence, which is claimed in court within three years of the damage or of learning of it (Law 66(I)/2012).
A parent's consent for a minor's medical care by a carer is for the time a grandparent or a trip leader looks after a child: under the Patients' Rights Law a minor is treated on a parent's authorisation, and the child's own view counts for more with age and maturity. Care under GESY, the national health system, is given through its contracted providers, while a private health policy pays out on its own terms, claimed with a claim under private health insurance. Telling an employer about sick leave is among the employment documents. The documents are in Greek, each described in English, and are filled in online and downloaded as a finished PDF, or downloaded blank; they are not medical or legal advice.
The documents
4 forms available to fill out or download.
Complaint about medical care (Cyprus)
A patient's written complaint in Cyprus when they consider their rights were breached in a hospital, clinic or surgery: what happened, when and in which department, which right was affected and what is asked for. It goes to the provider's Patients' Rights Officer, as Law 1(I)/2005 provides, and asks that, if it is not settled there, it be passed to the district Complaints Examination Committee. It is sent by registered post or handed over against a signature, so the date it was made can be proved.
Claim under private health insurance (Cyprus)
The letter in which an insured person in Cyprus notifies a private insurer of a hospital stay, an operation or other treatment and claims the benefit the health policy provides: the policy, the treatment, the provider and dates, the amount in figures and words, the IBAN and the attachments. It states whether part of the treatment was covered by GESY, the national health system, or by other insurance. It is addressed to a private insurer, not to GESY, whose services are provided through its contracted providers.
Request for access to a medical record (Cyprus)
The written request in which a patient in Cyprus asks a hospital, clinic or doctor for access to their medical record and a copy of it: history, discharge note, tests, imaging. It rests on the Safeguarding and Protection of Patients' Rights Law (Law 1(I)/2005) and art. 15 of the General Data Protection Regulation. It names the department, the period of treatment, the documents wanted and how to receive them. The first copy is free, and the answer is due within one month, extendable by two months only for complex or numerous requests.
Parent's consent for a minor's medical care by a carer (Cyprus)
The written consent by which a parent lets whoever looks after their child in their absence — a grandparent, a school-trip or camp leader — take the child to a doctor in Cyprus or abroad, receive information and agree to routine medical care for a set period. It gives the doctor the child's allergies, medicines and GESY personal doctor, leaves serious procedures to the parent, and follows the Cypriot Patients' Rights Law, under which a parent consents for a minor and the child's own view counts for more as the child grows older.