Report to the manager of the owners' association

Published byDocMuse

For leaks in the common parts, broken lighting, a lift out of service, mess, or persistent breaches of the house rules. The difference between a grumble and a report is that a report is dated and describes the problem specifically — since when, where exactly, and what damage it is causing. The manager's duty to act starts running from its receipt, not from the first complaint on the stairs.

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Common questions

What counts as the common parts the manager is responsible for?

The roof, the facade, the stairwell, the lift, the shared installations, and anything serving more than one unit. A problem inside somebody else's flat is not a common part, even where the consequences reach you — for that you write to the neighbour, not the manager.

What if the manager does not act?

The report is the basis for the matter going on the agenda of the general meeting, and the meeting can direct the manager or replace them. That is why the form has a sentence to exactly that effect — it turns a grumble into an item to be decided.

Can I report something if I am a tenant rather than an owner?

Yes. Occupants use the common parts too and live with their condition. The form states the capacity you are filing in — that is the difference between a report and a vote at the meeting, which only owners have.

Why write when everyone knows about it?

Because the duty to act starts running from the receipt of the report, not from conversations on the stairs. A dated report is also what later shows how long the problem was known about and left unresolved.