Consumer: templates and forms

A passenger's written demand to an airline for the compensation of Regulation (EC) 261/2004, €250, €400 or €600 depending on distance, when a flight from Cyprus, or to Cyprus with a European airline, arrived three hours or more late, was cancelled without timely notice, or the passenger was denied boarding. It also claims meals, hotel or transport costs, asks for cash rather than vouchers, and warns of a complaint to the Department of Civil Aviation.

The claim to an airline for compensation under Regulation (EC) No 261/2004 — 250, 400 or 600 euros per passenger, by distance — when a flight arrived three hours late or more, was cancelled without timely notice, or the passenger was denied boarding. It gives the flight and booking details, the other passengers, the expenses incurred and the IBAN, and asks for payment in money, not vouchers. It goes to the airline first; for flights from Greek airports, the next step is the Hellenic Civil Aviation Authority (ΑΠΑ), the Regulation's enforcement body.

A traveller's written claim against the organiser of a package holiday bought in Cyprus when the services were not as agreed: the hotel, flights, transfers or excursions. It relies on Law 186(I)/2017, under which the organiser answers for every service in the package, records the failures and when they were reported on the spot, and asks for a price reduction, compensation and the traveller's own costs, before the Consumer Protection Service.

The complaint to the organiser of a package holiday bought in Greece when the services were not those agreed — accommodation, flights, transfers, meals, excursions. It sets out the booking, the travellers, what was wrong and when and to whom it was reported on the spot, and claims a price reduction, compensation and the costs the traveller paid to put right a fault the organiser did not fix within the reasonable time it was given (Presidential Decree 7/2018). The organiser answers for every service in the package, even those provided by others.

A Cypriot cardholder's written request to the bank or card issuer disputing charges: a transaction the cardholder did not authorise, a purchase never delivered, a refund the merchant did not make, a double charge or a subscription already cancelled. It asks the issuer to recover the charge from the merchant's bank (a chargeback) and, for an unauthorised transaction, to refund by the next business day under Law 31(I)/2018, and warns of a referral to the Financial Ombudsman.

An out-of-court notice (εξώδικη δήλωση) in which a consumer in Greece sets out a complaint about a mobile, landline, internet or TV service and ends the contract. It relies on the rules of Law 4727/2020: an initial commitment of at most 24 months, termination after it with at most a month's notice, and termination free of charge when the provider changes the terms unilaterally. A court bailiff serves it, so the date from which the termination runs cannot be disputed. For money disputes the next step is Greece's consumer authority, not the telecoms regulator EETT.

An out-of-court notice (εξώδικη δήλωση) by which a consumer leaves a gym under the special rules of Greek ministerial decision Ζ1-1262/2007: withdrawal within 30 days of receiving the contract, or termination at any time. It asks for the money for the unused part of the programme back within 30 days — on termination after the first 30 days the gym may keep at most 2.5%, and only if the contract says so — and stops recurring charges. A court bailiff serves it, so the date is proven. A generic 'cancel with notice' letter would give all of this away.

A Cypriot subscriber's letter complaining to a mobile, landline, broadband or pay-TV provider and ending the contract: after the initial commitment period, because the provider changed the terms, because of repeated poor service, or early, with a request for a breakdown of any charge. It asks for billing to stop, arranges the return of equipment and warns of a referral to the Office of the Commissioner of Electronic Communications and Postal Regulation (OCECPR).

A gym member's written notice in Cyprus ending the membership: under the contract's termination clause, at the end of the term without renewal, for health reasons or a move, because the gym no longer provides what was agreed, or by withdrawing within 14 days when the membership was bought online. It asks for card or direct debit charges to stop and for anything prepaid to be refunded, and refuses any penalty the contract does not clearly provide for.

The notice by which a consumer in Greece withdraws from a purchase made online, by phone or away from the shop, doorstep sales included, within 14 calendar days and without giving a reason (Law 2251/1994, art. 3ε). It goes further than the model form in the Act's annex: it identifies the order, asks for every payment back, standard delivery included, within 14 days, gives the IBAN for the refund and announces the return of the goods.