Complaint to a bank or financial firm before the Arbiter (Malta)

When to use this document

• ·Your bank in Malta took fees you never agreed to and will not refund them.
• ·Your insurer in Malta refused your claim and you think the refusal is wrong.
• ·A transfer from your account in Malta went missing and the bank gives no answer.
• ·You want to make a written complaint to a bank in Malta before going to the Arbiter.

What you fill in

The details the document asks for.

• ·Sender
• ·Sender's address
• ·City
• ·Sender's postcode
• ·Date
• ·Provider
• ·Provider's address
• ·Account number
• ·What the complaint is about
• ·Amount claimed
• ·Requested outcome

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