How quickly must a Romanian bank answer a complaint?

For complaints about payment services — accounts, cards, transfers — within 15 business days, extendable to 35 business days in exceptional, explained cases (Law no. 209/2019). For loans and other products, the bank's own procedure applies.

The Centre for Alternative Dispute Resolution in Banking — the body that settles consumers' disputes with banks and non-bank lenders free of charge, by conciliation. It is used once a complaint to the bank has not solved the problem.

What should a complaint to a bank include?

The product concerned — the account, card or loan — what happened, with dates and sums, what is asked for, and the supporting documents: statements, the contract, earlier correspondence. A precise, dated complaint is the first document CSALB or a court asks for.

Complaint to a bank (Romania)

Name: Complaint to a bank (Romania)
Price: 1.38 EUR
Availability: InStock
Author: DocMuse

Print & sign

1 page · 0 sold

Published byDocMuse

This document is in Romanian

The PDF you download is in Romanian — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.

The written complaint to a Romanian bank about an account, a card, a transfer or a loan: the product, what happened, with dates and sums, and what is asked for. For payment services the bank answers within 15 business days (Law no. 209/2019); if it does not resolve it, the next step is CSALB, the centre that settles consumers' disputes with banks free of charge.

Preview

This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.

Preview coming soon

Common questions

How quickly must a Romanian bank answer a complaint?: For complaints about payment services — accounts, cards, transfers — within 15 business days, extendable to 35 business days in exceptional, explained cases (Law no. 209/2019). For loans and other products, the bank's own procedure applies.
What is CSALB?: The Centre for Alternative Dispute Resolution in Banking — the body that settles consumers' disputes with banks and non-bank lenders free of charge, by conciliation. It is used once a complaint to the bank has not solved the problem.
What should a complaint to a bank include?: The product concerned — the account, card or loan — what happened, with dates and sums, what is asked for, and the supporting documents: statements, the contract, earlier correspondence. A precise, dated complaint is the first document CSALB or a court asks for.

How you can sign this document

Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked

DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.

One-time price

Document: €1.00
Service fee: €0.38
Total: €1.38

Final price — VAT included where applicable.

Email for your download link

Country

This sets the VAT on your purchase. We currently sell inside the EU only.

I'm buying for a companyYou'll get an invoice. With an EU VAT number outside Bulgaria, VAT is reverse-charged and the price drops.I need an invoiceSame price — you'll just get an invoice instead of a receipt.

Either way, your receipt is emailed with the download.

I agree to the Terms and Refund Policy, and I ask for the file to be delivered immediately — I understand this means I lose the 14-day right of withdrawal once the download starts. Terms · Refund Policy

Instant download after payment
Backup link emailed to you
No account needed