Italy: templates and forms
130 forms available to fill out or download. · Showing 1–24
Delivery reminder and termination for goods not delivered (Italy)
For a consumer in Italy who paid for an online order, or for goods to be delivered home, and has not received them by the promised date or, failing one, within 30 days: you invite the seller to deliver by a new, appropriate deadline and announce that otherwise you will terminate the contract and ask for everything paid back (Article 61 of the Italian Consumer Code). The risk of loss in transit stays with the seller until delivery (Article 63). Send this Italian letter by registered post with proof of receipt or by PEC to the seller’s certified address.
Access to the civil invalidity assessment file (Italy)
An Italian request, in Italian, for access to documents (articles 22 ff. of Italian law 241/1990) sent to INPS or the local health authority to see or copy the civil invalidity, handicap or disability assessment (verbale) and the medical file of the procedure: for the person concerned, a parent or guardian, a delegate or an heir. The verbale can also be downloaded free from INPS’s online services. No stamp duty is due to view the file or for plain copies; certified copies need a 16 € stamp unless an exemption applies. Send it by PEC or by hand. Sold blank and filled in by hand.
Written complaint to a bank (Italy)
A complaint to the bank costs nothing, and many banks have an online form or a PEC address for their complaints office. This letter, in Italian under Italian law, is for writing it yourself: it describes the problem – an undue charge, an unexpected cost, a service not provided – states what you ask for and, if needed, copies of documents (article 119(4) of the Italian Consolidated Banking Act). It is the step that opens a claim to the Arbitro Bancario Finanziario, filed online for a €20 fee. Send it by registered post or by PEC.
Complaint to the patient relations office of an Italian health authority (Italy)
An Italian written complaint, in Italian, to the public relations office (URP) of a local health authority (ASL), a hospital trust or an accredited facility, about a poor service or conduct in care: the patient or a relative gives the ward, the date and the facts and asks for checks and a written answer within the time set by the authority’s service charter. Many authorities have their own free complaint form. Send it by PEC, registered post with proof of receipt, or by hand. It holds health data, so it is sold blank and filled in by hand.
Complaint to an insurance company (Italy)
For a policyholder, insured person or injured party in Italy who disputes with an insurer a claim left unpaid or paid in part, a delay, a wrong premium or an agent’s conduct: the written complaint to the insurer’s complaints office is the first, free step. If within 45 days there is no answer or it does not satisfy, since 15 January 2026 you can turn to IVASS’s Arbitro Assicurativo, online, for a 20 € fee refunded if you win. Insurers also offer a complaint form on their websites. Send this Italian letter by PEC to the insurer’s certified address or by registered post with proof of receipt.
Complaint to a phone, internet or pay-TV operator (Italy)
For anyone in Italy with a landline, mobile, internet or pay-TV contract who disputes a bill, a charge never asked for, a fault, a slow line or a botched switch to another operator: the written complaint to the operator is the first step, and the operator must answer within 45 days. If the answer does not satisfy you, conciliation on AGCOM’s ConciliaWeb platform, through your region’s CORECOM, is free, online and compulsory before going to court. Send this Italian letter by PEC to the operator’s certified address or by registered post with proof of receipt; the complaints channel in the service charter also counts.
Formal demand and notice of default for unpaid invoices (Italy)
For a business or professional not paid by a business client in Italy: a letter in Italian listing the unpaid invoices, recalling the late-payment interest and the €40 owed under Legislative Decree 231/2002 without any request, setting a deadline to pay, and acting, as chosen, either as a formal notice under art. 1454 of the Italian Civil Code (at least 15 days, after which the contract is terminated by law) or as a notice of default that interrupts limitation. Sent by PEC to the company's address in INI-PEC, or by registered post.
Report of hosting a foreign national (Italy)
An Italian written report, in Italian, that anyone who hosts a non-EU foreign national or stateless person, or lets, lends or sells them a property, must file within 48 hours with the local public security authority – the Questura or police station, or the municipality where there is no police office – even for a relative or a few days (art. 7 of Italian legislative decree 286/1998). Many Questure and municipalities have their own free form, some online: use it where it exists. Hand it in against a stamped receipt, or send it by registered post or PEC.
Request for a copy of the medical record (Italy)
An Italian letter, in Italian, to the medical director’s office of a hospital or clinic asking for a copy of the medical record (cartella clinica) and other health documents: the patient, a delegate, a parent or guardian, or an heir gives the stay or treatment, the documents wanted and the format. The facility must hand them over within seven days (art. 4 of Italian law 24/2017). Many facilities have their own form or a free online service. Send it by PEC, registered post with proof of receipt, or by hand. It holds health data, so it is sold blank and filled in by hand.
Request for access to administrative documents (Italy)
An Italian request, in Italian, to a public body to see or copy documents of a procedure that concerns you, under articles 22 ff. of Italian law 241/1990: it names the documents, your interest and the type of access. The body answers within 30 days. Many bodies publish a free form. No revenue stamp is needed to view documents or for plain copies; certified copies need one (16 €, from a tobacconist or with @e.bollo), and there is space to affix it. Send it by PEC or hand it in at the office.
Commercial lease 6+6 (Italy)
For anyone letting or renting a shop, office, workshop or warehouse in Italy for a business or professional activity: an Italian non-residential lease under Law 392/1978, for six years renewable for six, with the permitted use, the rent and its ISTAT update at 75 per cent, service charges, deposit, the tenant's withdrawal, goodwill and the energy certificate clause. Not for hotels (nine years) or temporary activities. It must be registered within 30 days with the Agenzia delle Entrate's form RLI.
Disputing unauthorised payment transactions with your bank (Italy)
For an account or card holder in Italy who finds charges they never made or authorised (cloned or stolen card, phishing, unknown transfers): you dispute them with your own bank – not the merchant – without delay and at the latest within 13 months of the debit (Article 9 of Italian Legislative Decree 11/2010), and ask for a refund by the end of the next working day (Article 11). Block the card first through the bank’s free number. If the bank rejects the complaint, the Arbitro Bancario Finanziario decides online for a 20 € fee. Send this Italian letter by PEC to the bank’s certified address or by registered post with proof of receipt.
Request to an Italian regional ombudsman (Italy)
An Italian letter, in Italian, to the regional ombudsman (difensore civico), or the provincial territorial one where it exists, asking for free intervention with a regional or local administration that does not answer, delays or acts improperly: it sums up the facts, the steps already taken (complaint to the URP, reminders) and the request. It also serves against a refusal of access to documents, within 30 days. Many ombudsmen have a free form or online service. Send it by PEC, e-mail or registered post with proof of receipt.
Written complaint to an electricity, gas or water supplier (Italy)
For anyone in Italy with an electricity, gas or water contract who disputes a bill, a catch-up charge, a wrong meter reading or a poor service: the written complaint to the supplier or water operator is the first, free step, and without it the conciliation procedure is not open. For electricity and gas the supplier must give a reasoned reply within 30 days; if it does not satisfy you, the ARERA conciliation service is free, online and compulsory before going to court. The supplier also offers its own complaint form. Send this Italian letter by PEC to the supplier’s certified address or by registered post with proof of receipt.
Self-employed work contract for freelancers (Italy)
For a business or individual giving an assignment to a self-employed worker in Italy, with or without a VAT number: an Italian contract covering scope, the worker's freedom to organise time and place, duration, fee, payment within 60 days at most, withdrawal on fair notice and changes only in writing, as the Italian Self-Employment Act (Law 81/2017) requires. For a worker without a VAT number it refers to the occasional-work receipt and withholding tax. Withdrawal is specifically approved (art. 1341 of the Civil Code). Signed in two copies or digitally.
Draft cohabitation contract for authentication by a notary or lawyer (Italy)
Under Italian law a cohabitation contract is void unless made as a public deed or with signatures authenticated by a notary or a lawyer (article 1, paragraph 51, Law no. 76 of 20 May 2016): this is a draft to take to that professional, who checks it, authenticates the signatures and sends it to the Comune within ten days. For unmarried partners living together who want to settle their common residence, how they share the costs of life together and their property regime, with or without community of property.
Domestic worker's request for payslips (Italy)
For a domestic helper, carer or nanny in Italy who asks the employing family for the payslips of certain months and for the statement of wages paid in the year, which the collective agreement for domestic work provides instead of the Certificazione Unica, as the family does not withhold tax. They are needed for a tax return, renewing a residence permit, renting a home, the NASpI unemployment benefit or checking contributions. Hand it over and have the copy signed, or send it by registered post. In Italian.
Proposal to end employment by mutual agreement (Italy)
For a private-sector employee in Italy proposing to the employer that the job end by mutual agreement, on a date and on the terms asked for. The letter is only the proposal: the agreement takes effect if it is then made, free of charge, through the Ministry of Labour's online procedure or signed in a protected setting such as the labour inspectorate or a union office. After a termination by agreement, NASpI unemployment benefit is due only in special cases. Sent by registered post, PEC or by hand. In Italian.
Minutes of an S.r.l. members' meeting appointing or removing a director (Italy)
For the members of an Italian S.r.l. appointing or removing the sole director or a board member: the minutes in Italian of the meeting, with chair and secretary, the call or a fully attended meeting, members present and their holdings, the vote, the director's details, term and pay, and the acceptance of office signed by the person appointed. No notary is needed; the appointment must be entered in the Companies Register within thirty days (art. 2383 of the Italian Civil Code) through the Comunicazione unica. The majorities are those in the articles or, failing them, art. 2479-bis.
Notice of revocation of a power of attorney to a bank, the post office or others (Italy)
For anyone who has revoked a power of attorney and must warn the bank, Poste Italiane, the condominium, an office or anyone else the agent dealt with. Until third parties know of the revocation, the agent’s acts can still bind you towards those acting in good faith (article 1396 of the Italian Civil Code). The letter identifies the agent and the power, asks the recipient to stop accepting the agent’s requests and to confirm receipt. Send it by PEC or recorded delivery, one per third party. Many banks also have their own form.
Formal demand to the employer for unpaid wages and overtime (Italy)
For a worker in Italy, still employed or not, who has not received wages, the thirteenth-month pay, overtime or other items. The letter lists the gross sums owed month by month, puts the employer formally in default with a deadline to pay, claims interest and revaluation, and interrupts the five-year limitation period. It announces the next step: the free request for intervention to the territorial labour inspectorate, for conciliation or a compliance order (diffida accertativa). Sent by registered post or PEC. In Italian.
Record of return of a rented home (Italy)
For landlord and tenant in Italy at the end of a lease: the record both sign when the keys are handed back, with the meter readings, the keys returned, the state of each room compared with the handover, any damage beyond normal wear, each party's reservations, the deposit paid and what is agreed on returning it, and the tenant's new address. It fixes the state of the home on the day of return (art. 1590 of the Italian Civil Code) and is made in two copies. In Italian.
Notice to the employer of leave under Law 104 (Italy)
For a private-sector employee in Italy whom INPS has granted the paid leave of art. 33 of Italian Law 104/1992, to care for a relative with a severe disability or for themselves. The application goes first to INPS, online and free, or through a patronato; this letter then gives the employer the details of the authorisation, with a copy enclosed, and the monthly schedule of days or hours, which the employer may ask for. The letter does not describe the disability. Send it by registered post, PEC or by hand. In Italian.
Resignation letter during pregnancy or with a child under three (Italy)
For a pregnant employee, or a mother or father in the child's first three years (adoptive or foster children included), resigning in Italy. These resignations do not go through the online procedure: they are given in writing to the employer and take effect only once confirmed, free of charge, by the territorial labour inspectorate (Ispettorato territoriale del lavoro). The letter states the notice or, within the child's first year, that none is due, and the last working day. Sent by hand, registered post or PEC. In Italian.
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