Consumer: templates and forms
63 forms available to fill out or download. · Showing 1–24
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Claim for compensation for a cancelled or delayed flight or denied boarding (Italy)
Why it matches: Your flight from Italy was cancelled at the last minute and you arrived a day late.
For a passenger whose flight was cancelled with less than 14 days’ notice, arrived three hours or more late, or who was denied boarding: you ask the airline that operated the flight for 250, 400 or 600 € per person, depending on distance (EU Regulation 261/2004), unless there were extraordinary circumstances. It covers flights leaving an EU airport and flights into the EU on a European airline. Many airlines offer a free online form; with no answer within six weeks, a complaint to Italy’s civil aviation authority ENAC is free and online. This Italian letter goes by registered post with proof of receipt, or by PEC if the airline has a certified address.
Flight delay or cancellation compensation demand (Cyprus)
Why it matches: Your flight to Cyprus was cancelled at the last minute or you were refused boarding.
A passenger's written demand to an airline for the compensation of Regulation (EC) 261/2004, €250, €400 or €600 depending on distance, when a flight from Cyprus, or to Cyprus with a European airline, arrived three hours or more late, was cancelled without timely notice, or the passenger was denied boarding. It also claims meals, hotel or transport costs, asks for cash rather than vouchers, and warns of a complaint to the Department of Civil Aviation.
Flight delay or cancellation compensation claim (Greece)
Why it matches: The airline cancelled your flight at the last minute and offered you only a voucher.
The claim to an airline for compensation under Regulation (EC) No 261/2004 — 250, 400 or 600 euros per passenger, by distance — when a flight arrived three hours late or more, was cancelled without timely notice, or the passenger was denied boarding. It gives the flight and booking details, the other passengers, the expenses incurred and the IBAN, and asks for payment in money, not vouchers. It goes to the airline first; for flights from Greek airports, the next step is the Hellenic Civil Aviation Authority (ΑΠΑ), the Regulation's enforcement body.
Compensation claim for a delayed or cancelled flight or denied boarding (France)
Why it matches: The airline cancelled your flight shortly before departure and offered you nothing.
For a passenger whose flight departing from the EU, or arriving in the EU on an EU airline, arrived three hours or more late, was cancelled less than fourteen days before departure, or who was denied boarding. You ask the airline for the flat-rate compensation of €250, €400 or €600 per passenger under Regulation (EC) No 261/2004, and for your expenses. Without a satisfactory answer, mediation has been compulsory before going to a French court since 7 February 2026. The airline's online form works too. In French.
Claim for compensation for a delayed or cancelled flight or denied boarding (Spain)
Why it matches: The airline cancelled your flight the day before you travelled and offers no compensation.
For a person on a flight that arrived three hours or more late, was cancelled at short notice or on which boarding was denied: the letter claims from the airline the €250, €400 or €600 compensation under Regulation (EC) No 261/2004 for each passenger on the booking, and invites it to negotiate as Spanish Organic Law 1/2025 requires before suing. If the airline does not answer within a month or refuses, a complaint to AESA, Spain's aviation safety agency, is free and its decision binds the airline. Send it by burofax or through the airline's complaint form. In Spanish.
Air passenger compensation claim for a delayed, cancelled or overbooked flight (Germany)
Why it matches: The airline cancelled your flight at short notice and offers only a voucher instead of money.
A claim letter to the airline under EU Regulation (EC) No 261/2004, written for Germany: €250, €400 or €600 compensation per passenger when you reached your destination three hours or more late, your flight was cancelled at short notice, or you were denied boarding. It sets out the flight, the amount by distance, a refusal of vouchers, your out-of-pocket costs and a payment deadline, and names the German conciliation bodies that come next. For passengers on the same booking too. In German.
Flight delay or cancellation compensation claim (Romania)
Why it matches: The airline cancelled your flight at short notice and you had to change all your plans.
The claim to an airline for compensation under Regulation (EC) No 261/2004 — 250, 400 or 600 euros per passenger, by distance — when a flight arrived at least three hours late or was cancelled without the notice required. It gives the flight and booking details, the scheduled and actual times, the other passengers on the booking, extra expenses, and the account for payment. It names ANPC as the regulation's national enforcement body.
Claim for compensation for a delayed or cancelled flight (EU 261) (Poland)
Why it matches: The airline cancelled your flight at short notice and you want to claim compensation.
A passenger's claim to an airline, in Polish, for compensation under Regulation (EC) No 261/2004: the flight number and date, the route, the booking reference, the scheduled and actual arrival times, the disruption to underline — a delay of 3 hours or more, a cancellation, or denied boarding — the 250, 400 or 600 euro due, expenses and the account. It reminds the airline that only extraordinary circumstances, which it must prove, release it.
Air passenger rights: compensation for delay, cancellation or denied boarding (Austria)
Why it matches: The airline cancelled your flight at short notice and you had to pay for a hotel and meals.
The claim letter to the airline when your flight reached its destination at least three hours late, was cancelled at short notice, or you were denied boarding: you claim compensation of €250, €400 or €600 per passenger under Article 7 of Regulation (EC) No 261/2004, plus costs you paid for meals and accommodation, with a payment deadline and your account. If the airline does not answer, or answers unsatisfactorily, within six weeks, Austria's Agency for Passenger Rights (apf) helps free of charge; this letter is the first step there. In German.
Complaint to a package holiday organiser (Cyprus)
Why it matches: A flight or excursion in your package was cancelled or changed and you had to pay extra yourself.
A traveller's written claim against the organiser of a package holiday bought in Cyprus when the services were not as agreed: the hotel, flights, transfers or excursions. It relies on Law 186(I)/2017, under which the organiser answers for every service in the package, records the failures and when they were reported on the spot, and asks for a price reduction, compensation and the traveller's own costs, before the Consumer Protection Service.
Package-holiday complaint and claim for a ruined holiday (Italy)
Why it matches: The tour operator cancelled excursions and transfers without offering anything else.
For a traveller who bought a package holiday from an Italian organiser – flight and hotel, cruise, organised tour – and found services other than those promised: you ask the organiser for a price reduction, reimbursement of expenses and damages, including damages for a ruined holiday (Articles 42, 43 and 46 of the Italian Tourism Code). Defects must be reported promptly during the trip, to the organiser or the travel agency; damages are claimed within three years of returning. Italian chambers of commerce publish free guides on package travel. Send this Italian letter by PEC to the organiser’s certified address or by registered post with proof of receipt.
Complaint after a package holiday (France)
Why it matches: Transfers or excursions were cancelled and you had already reported the problems on the spot.
For a traveller whose package holiday (flight and hotel, tour, resort) bought in France did not go as planned: a different hotel, missing services, cancelled transfers. The organiser and the retailer are strictly liable for performance of the package (Article L. 211-16 of the French Tourism Code); you ask for a price reduction for the period of non-conformity and damages (Article L. 211-17). The letter states whether you reported the problems on the spot. In French, to send by registered post with proof of receipt after your return.
Complaint about a package holiday (Greece)
Why it matches: Flights, transfers, meals or excursions on your package trip were not what had been agreed.
The complaint to the organiser of a package holiday bought in Greece when the services were not those agreed — accommodation, flights, transfers, meals, excursions. It sets out the booking, the travellers, what was wrong and when and to whom it was reported on the spot, and claims a price reduction, compensation and the costs the traveller paid to put right a fault the organiser did not fix within the reasonable time it was given (Presidential Decree 7/2018). The organiser answers for every service in the package, even those provided by others.
Cancelling a gym membership or another subscription (Italy)
Why it matches: The gym will not accept cancellation by phone and wants it in writing.
For anyone in Italy who wants to end a subscription – gym, swimming pool, magazine, online service – or stop it renewing: the letter gives notice at expiry, withdraws on the contract’s terms or, if a documented illness or injury prevents you from using the service, asks for termination because performance has become impossible (Articles 1463 and 1464 of the Italian Civil Code). Italy has no specific law on gyms: the contract and the Italian Consumer Code’s rules on unfair terms decide. Many providers state in the contract how to cancel. Send this Italian letter by PEC to the company’s certified address or by registered post with proof of receipt.
Notice cancelling an insurance policy (Italy)
Why it matches: You want to send the insurer a cancellation that proves the date it was received.
For anyone in Italy who wants to end an insurance policy – home, accident, liability, health – at expiry so that it does not renew tacitly, or to withdraw from a policy lasting more than five years once five years have passed (Article 1899 of the Italian Civil Code). The notice period is the one the policy sets and counts from receipt of the letter. Motor liability insurance, by contrast, needs no notice: it never renews tacitly. Many insurers also accept cancellation free of charge from the customer area or through the agent. Send this Italian letter by PEC to the insurer’s certified address or by registered post with proof of receipt.
Cancelling a gym or other subscription: loi Chatel or legitimate reason (France)
Why it matches: You want to cancel your gym membership or a magazine subscription in France.
For a subscriber to a gym, magazine, streaming service or club in France who wants to stop. As you choose: cancellation at the end of the term with the contract's notice; free cancellation at any time when the business did not remind you, one to three months before the end of the term, of your right not to renew (the loi Chatel, Article L. 215-1 of the French Consumer Code); or cancellation for a legitimate reason the contract provides for. For a subscription taken out online, the 'cancel' button is often quicker. In French, to send by registered post with proof of receipt.
Insurance cancellation letter: home, car, health, loan cover (France)
Why it matches: You want to cancel your supplementary health insurance in France after its first year.
For a private policyholder in France who wants to leave an insurer or mutual insurer. After a year, car insurance and a tenant's home insurance are cancelled by the new insurer, and a policy taken out online can also be cancelled online. This letter offers, as you choose: cancellation at any time, after a year, of another policy, such as supplementary health cover, effective one month after receipt (Article L. 113-15-2 of the French Insurance Code; Article L. 221-10-2 of the Mutual Insurance Code); cancellation at the annual renewal date; or cancellation of loan insurance at any time, with the lender's approval of the new policy (loi Lemoine). In French.
Cancelling an insurance policy — home contents, liability, legal expenses and others (Germany)
Why it matches: You want to cancel your home contents or personal liability insurance in Germany.
A letter cancelling your home-contents, personal liability, legal expenses, buildings, accident or pet liability insurance in Germany: with ordinary notice at the end of the insurance period, within one month of a premium increase (§ 40 of the German Insurance Contract Act, VVG), after a claim, or, for contracts of more than three years, at the end of the third year (§ 11 VVG) — each time, failing that, for the earliest possible date. It revokes the direct-debit mandate and asks for confirmation of the end date. Motor insurance has a document of its own. In German.
Cancelling a gym contract or subscription (Germany)
Why it matches: You want to cancel your gym membership in Germany and stop the monthly payments.
A letter cancelling a gym contract or another running subscription in Germany — a membership, a magazine, a streaming or delivery plan. You give ordinary notice for the earliest possible date, or terminate for good cause under § 314 of the German Civil Code (BGB), such as a lasting illness with a doctor's certificate; you revoke the SEPA direct-debit mandate from the end date and ask for confirmation of it in writing. For contracts since 1 March 2022, at most one month's notice applies after the first term (§ 309 No. 9 BGB). In German.
Cancelling a subscription for services (Romania)
Why it matches: You want to cancel your gym membership or another subscription in Romania.
The notice by which a consumer in Romania ends a subscription — a gym, an online platform, a course, any recurring service: the contract, the notice period and end date, stopping automatic debits, and a refund of payments made in advance for the time after it ends. It notes that a term allowing no way out, or imposing disproportionate penalties, may be unfair (Law no. 193/2000).
Cancelling a phone, internet or TV contract (Romania)
Why it matches: You want to cancel your mobile, internet or TV contract with a provider in Romania.
The notice by which a consumer in Romania ends a contract with a phone, internet or TV provider and, if needed, complains about the service. It cites the rules that protect them: an initial term of at most 24 months, termination at any time after it with at most a month's notice, and termination without cost when the provider changes the contract unilaterally. It announces the return of the equipment and asks for confirmation.
Complaint about a contract you never asked for or a switch without consent (Spain)
Why it matches: You want a contract you never asked for cancelled in writing and your money returned.
For a person in Spain whom an electricity, gas, phone or other company has signed up, switched from their supplier or charged for a service they did not ask for. The letter denies any consent, recalls that silence is not acceptance and that unsolicited supplies need not be paid for (art. 66 quáter of the Spanish Consumer Protection Act, TRLGDCU), asks for the contract to be cancelled, a return to the previous company and a refund, and invites the company to negotiate as Spanish Organic Law 1/2025 requires. Send it by burofax with certified content. In Spanish.
Request to cancel a phone, internet or TV contract (Spain)
Why it matches: You want a written cancellation request so that the charges stop.
For the holder of a mobile, landline, broadband or TV line in Spain who wants to cancel and not be charged any more. The letter tells the operator to end the services two working days after receiving it, asks for the reference number, the closing bill and instructions for returning the equipment, and that nothing be charged afterwards. Send it by burofax with certified content, which proves the date from which the operator may no longer bill; you can also use any channel the operator offers. In Spanish.
Request to cancel a gym membership or subscription (Spain)
Why it matches: You want to leave your gym in Spain but they will not accept your cancellation.
For a member of a gym or subscriber to a service in Spain (a platform, club, magazine or monthly box) who wants to cancel and stop being charged. The letter gives notice on the date you choose, recalls that the company must allow cancellation by the same means used to sign up and without obstacles or disproportionate charges (art. 62.3 of the Spanish Consumer Protection Act, TRLGDCU), and asks for confirmation and for no further direct debits. Send it by burofax with certified content, which proves the date. In Spanish.
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