Complaint & Appeal: templates and forms
11 forms available to fill out or download.
Complaint to the consumer protection authority, ANPC (Romania)
The complaint to ANPC, Romania's consumer protection authority, or its county office, when the trader has not solved the problem: the trader's details, what happened, what was already tried with the trader, and what is asked for. In Romania ANPC registers and examines individual consumer complaints and, as with any petition, answers within 30 days.
Complaint about medical treatment (Romania)
The complaint to the management of a hospital, clinic or practice in Romania when a patient considers their rights were breached: what happened, where and when, which rights under Law no. 46/2003 were breached, and what is asked for. It is the first step, before the public health directorate, the college of physicians or a malpractice claim.
Complaint to an electricity or gas supplier (Romania)
The written complaint to a Romanian electricity or gas supplier, with everything it needs to settle it: the customer code, the supply point, the meter's number and actual reading, the disputed bill and its period, what is wrong and what is asked for. It asks for an answer within the time set by ANRE's performance standard and names the next step — a complaint to ANRE. Water is a separate regime and is not covered.
Disputing an unauthorised card or account payment (Romania)
The notice in which a cardholder or account holder in Romania asks the bank to refund payments they did not authorise: the transactions disputed, when they were noticed, when the card was blocked, the sum claimed and the police report. Under Law no. 209/2019 the bank refunds by the end of the next business day, and the dispute must be raised without undue delay, within 13 months of the debit at the latest.
Complaint against a fine (Romania)
The complaint to the local court against the report by which a fine was imposed in Romania — a traffic fine or any other. It is filed within 15 days of receipt (art. 31 of Ordinance no. 2/2001) and asks for the report to be annulled or the fine replaced with a warning. It sets out the grounds of absolute nullity in art. 17 — the officer's details, the offence, the date or the signature missing — the evidence, and a request to be tried in absence.
Complaint about a faulty product (Romania)
The complaint in which a consumer in Romania asks the seller to repair or replace faulty goods, under Emergency Ordinance no. 140/2021: the product, the date and price of purchase, what is wrong and when it appeared, and the remedy asked for. It points out that the goods must be brought into conformity free of charge within 15 calendar days at most, and what follows if they are not.
Objection to a tax assessment (Romania)
The objection to a tax assessment issued by ANAF or a local tax office in Romania, with everything the Code of Fiscal Procedure asks for: the decision challenged and when it was received, the sum contested, broken down into tax and interest, the grounds of fact and law, and the evidence. It is filed within 45 days of receipt, on pain of losing the right, with the body that issued the decision.
Flight delay or cancellation compensation claim (Romania)
The claim to an airline for compensation under Regulation (EC) No 261/2004 — 250, 400 or 600 euros per passenger, by distance — when a flight arrived at least three hours late or was cancelled without the notice required. It gives the flight and booking details, the scheduled and actual times, the other passengers on the booking, extra expenses, and the account for payment. Written in Romanian, with ANPC as the enforcement body.
Complaint about a package holiday (Romania)
The complaint to the organiser of a package holiday bought in Romania about services that were not what was booked — accommodation, transport, transfers, meals: the trip, dates and travellers, what was wrong, how and to whom it was reported on the spot, and the price reduction and compensation claimed. The organiser answers for every service in the package, even those provided by other firms (Ordinance no. 2/2018).
Complaint to a bank (Romania)
The written complaint to a Romanian bank about an account, a card, a transfer or a loan: the product, what happened, with dates and sums, and what is asked for. For payment services the bank answers within 15 business days (Law no. 209/2019); if it does not resolve it, the next step is CSALB, the centre that settles consumers' disputes with banks free of charge.
Notice of defects in a rented home, with a rent reduction request (Romania)
The notice in which a tenant in Romania tells the landlord about defects in the home — a broken installation, damp, heating that does not work — and asks for them to be fixed by a set date. Because the defects reduce the use of the home, it also asks for a proportionate rent reduction, under the landlord's warranty in arts. 1790–1791 of the Civil Code.