English: templates and forms

For a patient in England, or someone complaining with their consent, who is unhappy with care from a GP practice, a hospital, a dentist or another NHS service. A formal complaint under the NHS complaints regulations of 2009, to the provider or to the integrated care board: it says what happened, what you want done, and that you may go to the Public Service Ombudsman (until 1 October 2026 the Parliamentary and Health Service Ombudsman). It is not a claim for compensation. Sent by email. Sold blank, to complete by hand, as it holds health data.

For an employee anywhere in the UK who is off work sick and wants to tell the employer in writing. The letter gives the day the absence began and when you expect to return, says you are self-certifying the first seven days and will send a fit note if the absence lasts longer, and asks for statutory or contractual sick pay, which since 6 April 2026 is payable from the first day. It describes no illness. Sent by email or handed in. Sold blank, to complete by hand, as it holds health data DocMuse does not collect.

For anyone who wants information held by a council, government department, NHS or HSC body, police force, school or other public authority in England, Wales or Northern Ireland, or a UK-wide body, including its offices in Scotland: a request under the Freedom of Information Act 2000, also covering environmental information, asking for a reply within 20 working days. Many authorities have their own free online form or FOI email address. A Scottish public authority — the Scottish Government, a Scottish council, NHS Scotland or a Scottish school — answers under the Freedom of Information (Scotland) Act 2002 instead: use the Scottish request for it.

For a consumer whose faulty goods were repaired or replaced once and are still faulty, or whom the trader did not repair or replace within a reasonable time. The letter uses the final right to reject for a refund, or keeps the goods and asks for a price reduction (section 24 of the Consumer Rights Act 2015), and is a letter before claim with 14 days to reply. Send it to the retailer by email and by first class post, with a copy of the earlier correspondence.

For a policyholder anywhere in the UK whose private medical insurance should pay for treatment. One letter for two moments: a claim for treatment you have had or need, or a challenge to the insurer's refusal or reduction of a claim. It sets out the treatment and the amount, your reasons, recalls the insurer's duty to pay within a reasonable time, and turns into a formal complaint with the eight-week limit and the free Financial Ombudsman Service. Sent by email. Sold blank, to complete by hand, as it holds health data.

For a resident unhappy with a council service or decision — bins, potholes, planning enforcement, noise, social care, a school place process or poor handling of an earlier request: a formal complaint under the council’s complaints procedure, saying what happened, what you have done so far and what you want the council to do. Use the council’s online form if it has one. If you are still unhappy after its final reply, the Public Services Ombudsman for Wales looks at complaints free of charge. You may write to a Welsh council in Welsh and receive its answer in Welsh.

For a parent in England who needs their child to miss school days in term time. A request to the head teacher under regulation 11 of the School Attendance (Pupil Registration) (England) Regulations 2024: it gives the dates and the day of return, explains the circumstances you believe are exceptional, and asks for a written decision before the leave starts. Leave is granted only in exceptional circumstances, and unauthorised absence can lead to a penalty notice of £80 per parent per child, £160 if paid after 21 days. Sent by email or handed in well in advance.

For a household customer in England, Wales or Scotland with a problem with their gas or electricity supplier: a wrong or estimated bill, a catch-up bill for energy used more than 12 months ago, a meter fault or poor service. The letter is the formal complaint the supplier must deal with; if it is not resolved within eight weeks, or you get a deadlock letter, you can take it free to the Energy Ombudsman. Send it by email or first class post, and keep the date.

For the directors of a solvent private limited company in the UK that has stopped trading and is to be closed. The written resolution records that the company meets the conditions of the Companies Act 2006 for voluntary strike-off, authorises the application on form DS01 (£13 online) and the copies that must go within seven days to its members, employees, creditors, any director who did not sign and pension trustees. A company that cannot pay its debts is closed through an insolvency practitioner instead.

For a private individual owed money by another individual — an unrepaid loan, a share of a bill, money paid for something never handed over. The letter sets out the debt and gives 14 days to pay or reply, as the Practice Direction on Pre-Action Conduct expects, and says you will otherwise claim in the County Court through Money Claim Online. It is not the letter of claim a business sends an individual, which follows the Pre-Action Protocol for Debt Claims. Send it first class with a certificate of posting, and by email.

For a parent in England whose child has been refused a place at a school they applied for, in the normal admissions round or during the school year. An appeal under section 94 of the School Standards and Framework Act 1998 and the School Admission Appeals Code 2022, to the clerk of the independent appeal panel: it identifies the decision, sets out your grounds, asks for the place and for the hearing papers in good time. Posted first class, with the decision letter and your evidence; many councils also take appeals online.

For anyone in the UK who wants a copy of the personal data an organisation holds about them: an employer or former employer, a bank, a council, a landlord, a phone company or a parking operator. A request under Article 15 of the UK GDPR: it asks for all your data, or the parts you name, and the information about how it is used, and reminds the organisation that it has one month and may not charge. Sent by email to the data protection officer. The ICO publishes a free template too.

For a patient in Wales, or someone acting with their consent, who is unhappy with care from a health board, an NHS trust, a GP practice, a dentist or a pharmacy. A written concern under the NHS Wales regulations of 2011 and the Listening to people process, which replaced Putting Things Right for concerns raised from 1 April 2026: it says what happened, what you want done, asks whether redress may be due, and names the Public Services Ombudsman for Wales. Sent by email. Sold blank, to complete by hand, as it holds health data.

For a parent in Wales who thinks their child has additional learning needs. A request to the child's maintained school under the Additional Learning Needs and Education Tribunal (Wales) Act 2018 and the Additional Learning Needs Code for Wales: it asks the school to decide whether the child has additional learning needs and, if so, to prepare an individual development plan (IDP), normally within 35 school days, and asks how to seek a reconsideration if the answer is no. Sent by email to the ALNCo. Sold blank, to complete by hand, as it holds a child's health data.

For a consumer who bought goods or a service online, by phone or away from the trader's premises and has changed their mind. The notice cancels the contract within the 14-day cancellation period of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, with no reason needed, and asks for a refund within 14 days. The model cancellation form the trader must give you, or its own online form, does the same job free. Send it by email and by first class post with a free certificate of posting, and keep a copy.

For a customer with a complaint about a bank, building society, credit card company, lender, pension or investment firm — a charge, a refused or wrong payment, poor service, a mistake or a mis-sold product. The letter is the formal complaint the FCA's rules require the firm to answer: within 15 business days for most payment-services complaints, and within eight weeks otherwise. After its final response, or once the time has passed, you can take it free to the Financial Ombudsman Service within six months.

For a business in England and Wales that provides services to another business: consultancy, design, maintenance, marketing or IT support. The agreement sets out the services, the fees, invoicing and payment within an agreed period, who owns the work produced, confidentiality, data protection, a cap on liability, notice to end it and the law of England and Wales. Late payment carries statutory interest. Both businesses sign. For an individual freelancer, the freelance consultancy agreement fits better.

For a borrower who was given a loan, credit card, overdraft limit, car finance or catalogue credit they could not repay without hardship. FCA rules require a lender to check creditworthiness and affordability before lending or raising a limit (CONC 5). The letter complains that the checks were not proportionate, sets out your finances at the time, and asks for interest and charges to be refunded and your credit file corrected. The lender has eight weeks; then the Financial Ombudsman Service is free.

For a customer who has cancelled a Direct Debit or standing order with their bank — usually in online banking, free and at once — and needs to tell the company it paid. Cancelling the payment does not end a contract or a debt, so the letter states your position: the contract has ended, you will pay another way, or you dispute the charges. Under the Direct Debit Guarantee, your bank refunds at once any payment taken in error. Send it by email and by first class post.

For a pregnant employee in England, Wales or Scotland: the written notice of your pregnancy, the expected week of childbirth, the date you want your maternity leave to start and the date for Statutory Maternity Pay, given by the end of the 15th week before the expected week, with your MAT B1 certificate enclosed or to follow. It asks your employer to confirm in writing, within 28 days, when your leave ends and what you will be paid. GOV.UK explains maternity pay and leave free. Hand it in and email it.

For the registered keeper of a vehicle in Great Britain who has received a notice under section 172 of the Road Traffic Act 1988 asking who was driving, usually with a speeding or red-light notice of intended prosecution. Fill in the police form sent with the notice, then send it with this letter, which names you or another driver, names the keeper if you had sold the vehicle, or explains what you did to find out. Reply within 28 days: failing to name the driver is an offence carrying six penalty points and a fine.

For an employee in England, Wales or Scotland made redundant after at least two years' continuous employment whose redundancy pay has not been paid: the written claim to the employer that section 164 of the Employment Rights Act 1996 asks for within six months, giving the dates, your figure if you have one, 14 days to pay and a request for the written calculation, then naming Acas early conciliation and the tribunal. GOV.UK's redundancy pay calculator is free. Sent first class and by email.

For someone who has revoked a power of attorney they gave under the 1971 Act: a letter to a bank, building society, utility, landlord or any organisation the attorney has dealt with, saying the power has been revoked, asking them to stop accepting the attorney’s instructions and to confirm it in writing. It encloses a copy of the deed of revocation and goes first class with a free certificate of posting, or by hand.

For a person in England or Wales who disputes a council tax decision — that they are liable for a property, the amount charged, a refused discount or exemption, or that the property is chargeable at all: the written notice to the council that section 16 of the Local Government Finance Act 1992 requires before any appeal to the Valuation Tribunal for England or for Wales. The council has two months to answer. Keep paying meanwhile. Sent first class.