Consumer: templates and forms
11 forms available to fill out or download.
Report to Greece's consumer protection authority for mediation
The written report asking Greece's Independent Authority for Market Control and Consumer Protection to mediate in a consumer's dispute with a business. The Authority was set up by Law 5255/2025 and absorbed the Consumer Ombudsman (Συνήγορος του Καταναλωτή). The report gives the consumer's and the business's details, what happened, what was already done to settle it and what is asked for, states that no court case is pending, and is signed and sent with a copy of an ID, as the Ombudsman required.
Handover record for an item left for repair (Greece)
The record that customer and repairer sign in Greece when a phone, a computer, a bicycle or an appliance is left for repair: the item and its serial number, the accessories, the fault reported, its visible condition, the estimated cost and time. A repair is a contract for work under the Greek Civil Code (art. 681): the repairer owes the result, and the record says what that result is and that any work beyond the estimate needs the customer's consent. At the end it has room for collection after the repair.
Withdrawal from or termination of a gym contract (Greece)
An out-of-court notice (εξώδικη δήλωση) by which a consumer leaves a gym under the special rules of Greek ministerial decision Ζ1-1262/2007: withdrawal within 30 days of receiving the contract, or termination at any time. It asks for the money for the unused part of the programme back within 30 days — on termination after the first 30 days the gym may keep at most 2.5%, and only if the contract says so — and stops recurring charges. A court bailiff serves it, so the date is proven. A generic 'cancel with notice' letter would give all of this away.
Complaint and termination of a phone or internet contract (Greece)
An out-of-court notice (εξώδικη δήλωση) in which a consumer in Greece sets out a complaint about a mobile, landline, internet or TV service and ends the contract. It relies on the rules of Law 4727/2020: an initial commitment of at most 24 months, termination after it with at most a month's notice, and termination free of charge when the provider changes the terms unilaterally. A court bailiff serves it, so the date from which the termination runs cannot be disputed. For money disputes the next step is Greece's consumer authority, not the telecoms regulator EETT.
Complaint to an electricity or gas supplier (Greece)
The written complaint to an electricity or gas supplier in Greece, with what it needs to be dealt with: the supply and customer numbers, the meter and its actual reading, the disputed bill, what is wrong and what is asked for. The same complaint must also be lodged on MyRAE, the platform of the regulator ΡΑΑΕΥ (RAAEY): without that, the Greek Energy Mediator will not hear the dispute. The Mediator covers electricity and gas only, not water.
Out-of-court notice claiming a price reduction or ending the sale of faulty goods (Greece)
The second step when the seller has not repaired or replaced faulty goods, has refused, or the fault has come back: the buyer in Greece claims a proportionate price reduction or ends the sale and asks for the whole price back (arts. 545 and 546 of the Greek Civil Code, as rewritten by Law 4967/2022). It is drafted as an out-of-court notice (εξώδικη δήλωση) served by a court bailiff, whose report of service proves what was declared and when — which is what a court will ask for if it comes to that. It states the sum, the IBAN and that returning the goods is at the seller's expense.
Notice of faulty goods demanding repair or replacement (Greece)
The notice by which a buyer in Greece tells the seller that goods are faulty or do not conform to the contract and asks for repair or replacement, under arts. 543 and 544 of the Greek Civil Code as rewritten by Law 4967/2022. It sets out the goods, the purchase and the problem, and reminds the seller that the remedy is free, within a reasonable time and without significant inconvenience — Greek law sets no number of days — that a fault appearing within a year is presumed to have existed at delivery, and that the buyer's rights for movables lapse after two years.
Refund request for an unauthorised card or account payment (Greece)
The notice to a bank or other payment provider in Greece when an account or card was charged for transactions the holder did not authorise. It lists the transactions, when they were noticed and when the card was blocked, and asks for the whole sum back by the end of the next business day (Law 4537/2018, art. 73). Notice must be given without undue delay and within 13 months of the debit at the latest. The payer bears at most 50 euros unless there was fraud or gross negligence, which the bank must prove, and even then a consumer bears at most 1,000 euros — and the letter concedes no negligence.
Complaint about a package holiday (Greece)
The complaint to the organiser of a package holiday bought in Greece when the services were not those agreed — accommodation, flights, transfers, meals, excursions. It sets out the booking, the travellers, what was wrong and when and to whom it was reported on the spot, and claims a price reduction, compensation and the costs the traveller paid to put right a fault the organiser did not fix within the reasonable time it was given (Presidential Decree 7/2018). The organiser answers for every service in the package, even those provided by others.
Notice of withdrawal from an online or off-premises purchase (Greece)
The notice by which a consumer in Greece withdraws from a purchase made online, by phone or away from the shop, doorstep sales included, within 14 calendar days and without giving a reason (Law 2251/1994, art. 3ε). It goes further than the model form in the Act's annex: it identifies the order, asks for every payment back, standard delivery included, within 14 days, gives the IBAN for the refund and announces the return of the goods.
Flight delay or cancellation compensation claim (Greece)
The claim to an airline for compensation under Regulation (EC) No 261/2004 — 250, 400 or 600 euros per passenger, by distance — when a flight arrived three hours late or more, was cancelled without timely notice, or the passenger was denied boarding. It gives the flight and booking details, the other passengers, the expenses incurred and the IBAN, and asks for payment in money, not vouchers. It goes to the airline first; for flights from Greek airports, the next step is the Hellenic Civil Aviation Authority (ΑΠΑ), the Regulation's enforcement body.