Austria: templates and forms
152 forms available to fill out or download. · Showing 25–48
Request for a formal decision from a social insurer (Austria)
The letter by which you expressly ask Austria's ÖGK, SVS, BVAEB, PVA or AUVA for a formal decision (Bescheid) on a benefit it refused (§ 367(1) of the General Social Insurance Act, ASVG, applied to the SVS and BVAEB by § 194 GSVG, § 182 BSVG and § 129 B-KUVG). There is no appeal within the insurer: a refusal by letter or phone can be challenged only once it is a Bescheid, by a claim at the Labour and Social Court. With the benefit, the date of your application, how it was refused and your reasons — after a refused reimbursement or rehabilitation, for instance. In German.
Complaint to a bank about payments, an account, a card or a loan (Austria)
Your written complaint to a bank in Austria — about a faulty transfer, a card payment, charges, a blocked account, a basic payment account (Basiskonto), a loan or an investment. It sets out what happened and the remedy you want, and sets the deadline for the answer: for payment services 15 business days, exceptionally 35 (§ 97 of the Austrian Payment Services Act, ZaDiG 2018). Complaining to the bank first is also the condition for a procedure before the joint conciliation body of the Austrian banking industry; a complaint to the Financial Market Authority (FMA) remains open alongside. In German.
Claim for reimbursement after a non-contracted doctor or therapist (Austria)
The covering letter for sending paid fee notes from a Wahlarzt or Wahltherapeut — a doctor or therapist without a contract with the insurer — to Austria's statutory health insurers ÖGK, SVS or BVAEB: with insurance number, patient, treatment period, fee notes and IBAN, and for the psychotherapy subsidy too. The ÖGK refunds 80 % of its contract tariff, not of the bill (§ 131 ASVG, Austria's General Social Insurance Act), if the claim arrives within 42 months of treatment (§ 102 ASVG). Online through MeineSV or the insurer's app is free and usually simpler; this letter is for claims on paper. In German.
Application to determine insurance periods (Austria)
The application to the PVA, SVS or BVAEB to determine your insurance periods bindingly, by formal decision (Bescheid), under § 247 of Austria's General Social Insurance Act (ASVG), or § 117a GSVG for those insured with the SVS — the way to settle missing periods such as child-raising, military or civilian service or employment before claiming a pension, rather than relying on the non-binding account statement. With insurance number, date of birth, former surnames and the periods at issue; proof is enclosed. The decision can be challenged at the Labour and Social Court. In German.
Direct debit refund or standing order cancellation — instruction to the bank (Austria)
Your instruction to your own bank in Austria about a direct debit or a standing order: have a SEPA direct debit refunded, dispute a debit taken without a valid mandate, stop an announced debit, bar a payee's future debits or delete a standing order (Dauerauftrag). An authorised SEPA direct debit is refunded within eight weeks with no reason needed (§§ 70, 71 of the Austrian Payment Services Act, ZaDiG 2018), an unauthorised one within 13 months (§ 65 ZaDiG 2018). With payee, mandate reference, amount and date. In German.
Closing a current account, with or without switching banks (Austria)
A letter to your bank in Austria closing your current account (Girokonto), whether you are leaving altogether or moving to a new bank through the account-switching service. It gives the IBAN, the account holder and date of birth, the closing date and the account for the remaining balance, ends the cards, overdraft and online banking linked to the account, and asks for written confirmation. Under the Austrian Payment Services Act (§ 51 ZaDiG 2018) you may terminate at any time, on at most one month's notice, and free of charge for an open-ended account. A choice covers switching under §§ 14 ff VZKG. In German.
Claim for reimbursement to a private health insurer (Austria)
The letter for sending doctor's, therapy or hospital bills to your private health insurer in Austria for reimbursement — under a non-contracted-doctor or private-ward (Sonderklasse) tariff, for instance: with policy number, patient, treatment, invoices, the amount already refunded by the statutory insurer (ÖGK, SVS or BVAEB) and IBAN, with no diagnosis in the letter. If the insurer refuses, it asks for written reasons naming the policy clause relied on. Many insurers offer an app or customer portal for uploading invoices; your policy terms say which documents are needed. In German.
Claim against a social insurer's decision (Austria)
The claim at Austria's Labour and Social Court (Arbeits- und Sozialgericht) against a decision (Bescheid) of the ÖGK, SVS, BVAEB, PVA or AUVA — on care allowance, a reimbursement or insurance periods, for instance: with claimant and defendant, the decision, the facts, the evidence and the relief sought. It must be filed within four weeks of service, or three months in pension and care-allowance matters (§ 67(2) ASGG); a claim filed in time sets the decision aside as far as claimed. No lawyer is needed at first instance and insured persons bear no risk of costs (§ 77 ASGG). In German, to print, sign and file by post or through JustizOnline.
Conciliation request in a dispute with a bank (Austria)
Your application to the joint conciliation body of the Austrian banking industry (Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft) in Vienna, when your bank has rejected your complaint or not answered it — over transfers, card payments, charges, an account or other banking business. It names the bank, the contract, the complaint and the answer, describes the dispute and the amount claimed, and contains the usual declarations, including releasing the bank from banking secrecy. The procedure is free for you and voluntary for the bank; the body proposes a solution. Foreign-currency loan disputes go to the consumer conciliation body. In German.
Complaint about medical treatment (Austria)
One letter for five routes in Austria after medical treatment you are unhappy with: a complaint to the practice or hospital itself; a request to the patients' advocate (Patientenanwaltschaft) of the Land where it is, to examine and mediate; an application to the medical chamber's conciliation board (Schlichtungsstelle); an application to the Land's patient compensation fund for harm in hospital; and a report to the disciplinary prosecutor at the Austrian Medical Chamber. A written request to the advocate or the board suspends limitation from its arrival, for up to 18 months (§ 58a ÄrzteG 1998, the Austrian Physicians Act). In German.
Revoking a direct debit mandate (Einziehungsauftrag) with the payee (Austria)
A letter to the payee in Austria — gym, insurer, club, online shop or collection agency — revoking your SEPA direct debit mandate, still often called an Einziehungsauftrag in Austria. It gives the mandate reference, the creditor ID and your IBAN, forbids further debits once it is received and says how payment continues: you transfer the money yourself, the contract has ended, or you pay from another account. Revoking the mandate ends neither the contract nor a debt. A debit taken anyway is unauthorised, and your bank refunds it under the Austrian Payment Services Act (§§ 65, 67 ZaDiG 2018). In German.
Complaint about a bank to the Financial Market Authority, FMA (Austria)
Your complaint to Austria's Financial Market Authority (FMA) about a bank that advised you wrongly, charged you incorrectly, refused a basic payment account or left a complaint unanswered. The FMA also offers its own complaint form on its website, free of charge. This letter is the alternative for post: it names the company, what happened, your complaint to it and the outcome, and encloses the company's statement. The FMA acts in the interest of consumers as a whole and does not obtain a solution for your individual case — that is what the banks' joint conciliation body is for. In German.
Request for a pension account statement (Austria)
The letter to the PVA, SVS or BVAEB asking on paper for a statement of your Austrian pension account (Kontomitteilung), a record of your insurance periods (Versicherungsdatenauszug), or both — with insurance number, date of birth, former surnames and any periods that seem missing or wrong. The pension insurer must send the statement on request (§ 13 of Austria's General Pensions Act, APG). Online it is free at any time with ID Austria, also through FinanzOnline, and the record of periods is in MeineSV too; this letter serves anyone without ID Austria, for instance abroad. In German.
Reply to a debt collection letter — disputing the claim or the collection costs (Austria)
Your reply to a collection agency in Austria that demands money from you on a creditor's behalf: you dispute the claim in full or in part, or only the collection costs, give your reasons and ask for a breakdown of the principal, the interest and every cost item. Collection costs are owed only where they were necessary and proportionate to the claim (§ 1333 Abs 2 of the Austrian Civil Code, ABGB); the maximum rates set by ordinance for collection agencies are caps, not an entitlement. An undisputed amount is paid expressly towards the principal. In German.
Complaint to a trader with a deadline before conciliation (Austria)
Your written attempt to settle with a trader in Austria before turning to a conciliation body: which contract, what went wrong, what you ask for and by when. The recognised conciliation bodies — the Verbraucherschlichtung Austria, the Internet Ombudsstelle and the sector bodies — may refuse a case that was not first raised with the trader, or that is filed more than a year afterwards (Austria's Alternative Dispute Resolution Act, AStG). This complaint is that first step, and your proof of it. In German.
Ending a household, liability or legal-expenses insurance (Austria)
A letter ending your household contents, personal liability or legal-expenses insurance in Austria: at the end of the insurance period or term; under § 8 Abs 3 of Austria's Insurance Contract Act (VersVG), for a contract of more than three years, on one month's notice for the end of the third and each later year; or after a claim. With policy number, type of insurance, start date, revocation of the direct debit and a request for written confirmation. Motor insurance has its own document. In German.
Application for conciliation at the Verbraucherschlichtung Austria or the Internet Ombudsstelle (Austria)
Both conciliation bodies offer their own free online form. This document is your written application — to send, or as ready text to paste into the form: the trader, the contract, the facts, your earlier complaint and the answer, what you ask for and the amount, with the declarations a conciliation body needs. The Internet Ombudsstelle handles contracts made online, the Verbraucherschlichtung Austria all other consumer contracts. Free; taking part is voluntary for the trader (Austria's Alternative Dispute Resolution Act, AStG). In German.
Private loan agreement between individuals (Austria)
A loan agreement under Austrian law for money lent between private individuals — family, friends or acquaintances. It records the amount, payment by bank transfer, interest or an interest-free loan, repayment in one sum, in instalments or after one month's notice (§ 986 of the Austrian Civil Code, ABGB), default interest at 4% (§ 1000 ABGB) and acceleration on default. No set form and no stamp duty since 2011. Between spouses or registered partners a notarial deed is required (§ 1 Abs 1 lit b NotAktsG), and the agreement asks about it. A guarantee is a separate declaration. Private lenders only. In German, to print and sign.
Guarantee for a private loan (Austria)
The declaration by which a private individual in Austria guarantees the repayment of a private loan — with a maximum amount and a choice between an ordinary guarantor (§ 1355 of the Austrian Civil Code, ABGB) and a guarantor liable as co-debtor (Bürge und Zahler, § 1357 ABGB). A guarantor acting outside a business must undertake in writing (§ 1346 Abs 2 ABGB), and an electronic signature counts only with a notary's or lawyer's confirmation (§ 4 Abs 2 SVG). So this declaration is printed and signed by the guarantor by hand. No stamp duty as security for a loan (§ 20 Z 5 GebG). In German.
Objection to a mobile or internet bill (Austria)
A written objection to a bill from your mobile, landline or internet provider in Austria: with the bill's number and date, the amount disputed and the reasons, such as unknown premium services, roaming, data use or charges billed twice. You ask for the charges to be reviewed and confirmed or corrected in writing (§ 145 of Austria's Telecommunications Act, TKG 2021), with an itemised bill, and pay the undisputed part. Object within three months of the bill; it opens the way to free conciliation at the RTR, Austria's telecoms regulator. In German.
Objection to a payment order (Austria)
An objection (Einspruch) to a conditional payment order from the Austrian Mahnverfahren (§ 248 of the Austrian Code of Civil Procedure, ZPO), with the case number (Geschäftszahl), the claimant, the amount and the date of service. The deadline is four weeks from service and cannot be extended; at a Bezirksgericht an objection without reasons and without a lawyer is enough (§ 448 ZPO), and a hearing follows. If the order itself says a lawyer and a full defence are required, this letter is not the right one. Not by e-mail: file it by post, in person at the court or through JustizOnline with ID Austria. In German.
Instalment agreement between private individuals (Austria)
An instalment agreement for an unpaid debt between private individuals in Austria: the debtor acknowledges the sum — which interrupts limitation (§ 1497 of the Austrian Civil Code, ABGB) — and the creditor allows monthly instalments, with the account, interest or none, and acceleration if payments fall behind. Private creditors only: a business granting a consumer time to pay may be giving consumer credit, from 20.11.2026 under the VKrG 2026. Between spouses or registered partners valid only as a notarial deed (§ 1 Abs 1 lit b NotAktsG). In German, signed by both.
Objection to an electricity or gas price change (Austria)
E-Control, Austria's energy regulator, offers a free model letter for this. This document is your own objection to a price or terms change announced by your electricity or gas supplier in Austria. For electricity, households can object within four weeks of receiving the notice, free and whatever the binding period (§ 21 of Austria's Electricity Act, ElWG); the contract then ends after the statutory period, on the old terms until then. Outside a binding period you can also give two weeks' notice (§ 24 ElWG). Gas is governed by the GWG 2011. With customer number, metering point and a request to confirm the end date. In German.
Subject access request under Art 15 GDPR (Austria)
Your access request to a company, association or body in Austria: whether and which data about you are processed, for what purposes, where they came from, to whom they go and how long they are kept, with a free copy (Art 15 GDPR). The answer is due within one month, extendable by two months with reasons (Art 12(3) GDPR). If none comes, you can complain to Austria's data protection authority, the Datenschutzbehörde (§ 24 DSG), which provides its own form free of charge. No copy of an identity document as a condition. In German.
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